Tag Archives: Vodafone

Issues with your Mobile signal? What to do

A loss of signal can be frustrating and detrimental to your productivity. The following post offers a step-by-step self-help guide for those on O2, Vodafone and EE networks.

1. Checking your coverage

Firstly, check the coverage and network status in your area to see if you’ve been affected by an outage. Common causes include extreme weather such as strong winds, flooding or falling trees that can affect network masts, alongside  temporary structures such as cranes or scaffolding that can obstruct signal.

Person Using Black Android Smartphone

If your network is carrying out planned or unplanned maintenance, your signal will also probably be affected, you can find the coverage checker for your network below:
– Vodafone
– O2
– EE
If you’re in uncharted territory, your issue could be the building as the signal strength needed to pass through materials, such as window and walls, varies across different sites. Furthermore, the closer you are to a mast, the stronger the signal you’ll receive – influenced by the lay of the land (hills, valleys, forests, etc).

2.  Check your device

In order to ensure its not your device causing the issue. We recommend turning your phone off and on again to refresh your network connection. You may also wish to toggle your flight mode on and off and manually select your network within your phone settings. In some cases, older software can affect your device’s ability  to retrieve signal, to ensure this isn’t the issue, please check for software updates too.

3. Check your SIM

In order to rule out a SIM issue. You can try your phone in another phone belonging to your network or unlocked, or try a different SIM in your phone that belongs to the same network.

Black Smartphone on Black Table Top

4. Check your account

If your account is on hold, this will also prevent network use. Billing issues or a failed top-up could be the cause of your inability to access the network, to check your account you can login to your account via your provider if available, or if you’re a CMM customer you can call our support team on 01252 854352 or email sales@cmmtelecoms.co.uk.

5. Using Wi-Fi for messages and calls in the mean time

Vodafone

For Vodafone users, all you need to use the WiFi service is a compatible device on a supported tariff including Pay monthly Red Extra or Red Entertainment plans, or a Red or Red Value Bundle or one of the following business tariffs:

  • Red, Red Extra, Red Entertainment, Red Value Bundle, Red Sharer
  • Business Value, Business Extra, Business Premier, Business Black, Business Black Global, Business Plus, Business Freedom no-VPN version, Business Advance
  • Latest Public Sector price plansimg_690x200_infographicCompatible devices include:
  • Samsung – Galaxy A3 (2016 and 2017), A5 (2016 and 2017), A6, A8, J5 (2016 and 2017), J3 (2017), J6 (2018), S6, S6 Edge, S6 Edge+, S7, S7 Edge, S8, S8+, S9, S9+, Note8, Note 9 and XCover, 
  • Apple – iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus and iPhone SE, 
  • Huawei – P10, P10 Plus, Smart Mate 10 Pro, P Smart, P20, P20 Pro, P10 Lite, P20 Lite, 
  • Sony – XZ Premium, XZ1, XZ1 Compact, XA 2, XZ2, XZ3
  • Vodafone – N8, Smart Ultra 7, Smart Platinum 7, Smart N9 Lite

No extra  hardware or app is needed. Calls can be made via your standard address book and from your normal number. Better yet, the person you’re calling doesn’t need to have Wi-Fi calling and there is no additional charge for using the WiFi calling service. Any calls you make will come out of your existing UK monthly minutes allowance – as normal calls would via a mobile signal!

The use of WiFi Calling whilst roaming is prohibited and is not supported. However, in certain circumstances it may be possible to enable WiFi Calling whilst abroad. If you’re abroad and attempt to use WiFi calling, your call will be charged at Vodafone’s standard international rates and treated as a call from the UK to an international number. We highly recommend you do not use WiFi calling abroad as Vodafone EuroTraveller, WorldTraveller and other international bundles will not apply.


O2

For O2 users,  WiFi calling is able for Pay Monthly Consumer and Business customers with compatibles and services (Please note this excludes O2 Business Mobex, Best for Business tariffs or Public Service Network tariffs and Pay As You Go users). There’s no need to register or download an app, but you will need to turn on WiFi calling on your device (this service is not available to use abroad). The process varies from phone to phone, but is usually under ‘Phone’ or ‘Connections’ within your settings. Compatible devices include:

  • Apple iPhone Xs, iPhone Xs Max, iPhone X, iPhone Xr, iPhone 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, SE,
  • Samsung Galaxy S10, S10e, S10 Plus, S9, S9 Plus, S8, S8 Plus, Note8, S7, S7 edge and J3 2017, A8, A3 2017, A6, J6, J5 (2017), A5 (2017), Note9, A7, J6+, J4+, A9,
  • Sony Xperia XZ2, Xperia XZ3, XZ2 Compact, XZ Premium, Xperia XA2, Xperia XZ1, Xperia XZ1 Compact,
  • Oneplus 5, 5T, 6, 6T,
  • HTC U11,
  • Doro 8035
  • Google Pixel 3, Pixel 3 XL.

Please note, on some Android devices, Wifi and 4G Calling will only work if you’re using O2 firmware. WiFi calls made are included as part of your usual UK tariff allowance, and out-of-tariff calls are charged at your standard rate. For those using O2 Just Call Me, Mobex, Mobile Recording or Asavie, you will need to remove them to use WiFi Calling – you can always switch back through My O2 or if you’re a CMM customer, get in touch with your account manager by phoning 01252 854352.


EE

For EE users on a Pay Monthly plan,  you’ll need to have the latest software update installed, a compatible device and have switched on WiFi calling in your phone settings. The process varies from phone to phone, but is usually under ‘Phone’ or ‘Connections’ within your settings. Compatible devices include:

  • Apple iPhone 5c, 5s, 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus, X, 
  • Samsung Galaxy S9, S9+, S8, S8+, S7, S7 edge, S6, S6 edge, S6 edge+, A3 (2017), A5 (2017), Note 8, 
  • Nexus 5X, 6P, 
  • Nokia 3, 5, 8, Lumia 550, 650, 950, 950XL, 
  • HTC 10, U11, U11 Life, 
  • BlackBerry Priv, Dtek 50, Dtek 60, KEYone,
  • Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL,
  • Huawei P10, P10 Lite, P10 Plus, P Smart,
  • Sony Xperia XZ1, Xperia XZ1 Compact
  •  EE Hawk.

Calls and texts will come out of your UK monthly allowance (please note this service is unavailable abroad). If you go over your allowances you’ll be charged at standard rates. Calls made using WiFi Calling will not be shown as WiFi calls on your bill. Unfortunately for EE Pay As You Go users this service is currently unavailable.

Introducing Vodafone ‘V’ GPS trackers

Vodafone has introduced three new additions to its range of ‘V by Vodafone’ IoT trackers.  The new devices are GPS trackers that serve different functions. Firstly, the ‘V-Pet tracker’, brought to you through partnership with Pod 3. The tracker is light and compact enough to be worn on the collar of your pet, whilst real-time tracking ensures you can find your cat or dog if they’ve wandered off or escaped.  ‘Safe zones’ can be set up so that if your pet is outside of these zones – you’ll be informed and they’ll be secure. The device includes ‘activity monitoring’ so you’ll be aware of the in’s and out’s of your pets day – allowing you to pick up on anything unusual.

The V-Pet tracker is priced at £105, however, a £4 per month subscription fee is needed for full functionality of the device – this monthly fee provides access to the Pod app and service, alongside a V-Sim plan and Vodafone network coverage. Notably, the device will work in most European countries for the same flat fee. Finally, the device has been ‘pet-proofed’ offering a waterproof and durable exterior to survive bad weather and rough and tumble.

The two other devices are the ‘V-Bag tracker by Vodafone’ TrackiSafe Luggage for baggage and a small tracker that can be used to track items such as Laptops, keys and other bags called ‘V-Multi tracker by Vodafone’ TrackiSafe Mini.

The V-bag is fitted with light sensors and a GPS tracker. Similarly to the V-Pet, the V-Bag also allows you to set ‘safe zones’ to alert you when your luggage is taken anywhere it shouldn’t. The V-Bag tracker is available for an initial payment of £50, followed by a £3 monthly subscription fee. Finally, the rain and puddle proof  V-Multi TrackiSafe Mini, available for £45 plus a £2 monthly subscription fee, is 39mm wide and 12mm high. Weighing less than 20g, the mini tracker can be clipped onto laptop cases, keys or other objects that are frequently lost. Safe zones can be created through the TrakiSafe app which will alert you if the attached tracker strays from your chosen areas. Better yet, if attached to a bag, the tracker can alert you if the bag is opened or moving over a certain speed.

BlackBerry seeks “strategic alternatives” – who is set to pounce?

On the 12th August 2013 the board of directors at BlackBerry announced they have formed a special committee to “explore strategic alternatives to enhance value and increase scale in order to accelerate BlackBerry 10 deployment. These alternatives could include, among others, possible joint ventures, strategic partnerships or alliances, a sale of the Company or other possible transactions”

Two phrases stick out for me on this one “possible joint venture” & “sale of the Company”

I would be surprised to see a joint venture with another mobile player or OS provider at this stage, the tight tie up between Nokia and Microsoft is slowly increasing sales numbers of the Nokia Lumia range, but there aren’t many other cases of it happening and my gut feel is that BlackBerry need something to move quickly for them.

So are they ripe for a “sale of the Company” to another manufacturer? I can’t think who would have the cash and the incentive to do so, apple have their ways of working, they certainly have the cash but the desire?

Samsung are nearing, according to figures we have seen, a domination of the smartphone market, so you would have to ask if they need BlackBerry to continue on this road.

So what about a network? There have been rumours in the past of Vodafone interest, but they have recently sunk an enormous amount of cash into the purchase of Cable & Wireless as they pursue their plan of being the number 1 choice for unified communications and not just a mobile telecommunications company.

All we can say is that the official statement is out there, at the time of writing shares have been suspended from trading, so moves may well be in place.

Regardless of what happens in my non-important opinion, a healthy, competitive BlackBerry are an important component of the telecommunications sector. Many of our customers still favour the security of BlackBerry and it’s proven ability to fire through emails on the move. Add to that, BB10 is such a leap forward in operating system from BB7 that I want to see them keep fighting back in the smartphone wars.

Good luck BlackBerry.

Vodafone prepare 4G network for launch on 29th August

Vodafone announced the 29th August 2013 will see the launch of their UK 4G network in London.

Unsurprisingly this is the same day as the launch of the O2 4G network, but I guess after seeing EE given special permission to launch their network a year earlier they were not particularly keen to see any of their other rivals steal a march on them.

The network will go live in central London on the 29th August with at least a further 10 cities planned for launch before the end of the calendar year, this will leave Vodafone customers in Surrey and Hampshire waiting a little longer for the new superfast service but it gives us a good opportunity to evaluate its impact on cell sites and therefore signal coverage.

It is important to assess this point first as there are many reports of Orange and T-Mobile customers suffering widespread problems with signal coverage since the launch of the EE 4G network. I wouldn’t want any of our customers experiencing the same unnecessarily.

Let’s look at the positives of 4G:

The speeds achievable are far in excess of current 3G speeds, what does this mean for business? Here are two examples.

1) More productive mobile working as staff can download and access hosted solutions and files much faster

2) A genuine, flexible emergency broadband service for your office if the fixed line system fails.

Get in touch with us to plan how your business can benefit from the 4G network.

Full speed ahead for 4G – well not quite, but better than it was.

The news from the government that discussions with Vodafone and O2 are in flow regarding the roll out of the 4G spectrum is refreshing, I feared a nasty legal battle with restrictions going in place instructed by European courts to prevent any 4G service in the UK until it was an equal playing field.

It would seem that the majority of us may see the faster speeds that 4G is capable of  much sooner than we first expected with the summer of 2013 being touted as a popular timeframe for UK wide availability.

To check out the speeds it is capable of have a look at this video courtesy of the tech team at The Daily Telegraph http://www.telegraph.co.uk/technology/apple/9582448/4G-vs-3G-mobile-networks-go-head-to-head-in-iPhone-5-speed-test.html

The other great news is that the 4G spectrum auction is set to raise £2-£4 billion for the exchequer, oh hang, who is in control of that??

 

Vodafone roaming charges – essential reading for ALL Vodafone business customers

As you are probably aware, many of the UK mobile networks are making changes to the way you are charged for using your mobile phone or smartphone abroad.

In truth their hand has been forced by the EU to reduce what they charge customers for using a foreign network and there are some excellent “bundles” to allow us to use our phones abroad without the need to meet with our mortgage advisor before we leave, Vodafone have their daily data traveller providing a user with 25MB data access per day for £2 per day including VAT and O2 have also introduced something very similar for EU travellers.

But if you think these concessions are available to you purely because you are a Vodafone business customer and have been for years then check again.

The “bundles” are only available to those on the latest generation tariffs, so all you people on Business Choice, Total Business or an even older Vodafone account, please be careful if you are planning a trip abroad.

If you are a Callmaster Mobile customer you can expect your account manager to be in contact very shortly.

If you are not one of our customers but you are concerned about this then feel free to contact us on 01252 854352 or by emailing mobile@callmastermobile.co.uk