Tag Archives: Productivity

Fibre connectivity brings VoIP to those previously disconnected

Back in late 2010 I hit a wall whilst building a solution for a customer. We had invested hours in getting to know every inch of the business, how they operated, how they made money and where they wanted to improve.

The company in question needed greater capacity to their office phone system, they had recently expanded and they had plans in place to increase headcount further. The office was in a rural area, prone to transport issues when the snow and ice of the winter arrived as staff travelled at least 15 miles to get to work.

They wanted a phone system that didn’t require a large investment in hardware, something scalable as new staff arrived, they needed to avoid long lead times of waiting for engineers to install lines, a system easy to budget for and flexible to use from multiple locations.

BUT, their internet connection was awful, and being a design & marketing services business they needed every ounce of connectivity to focus on delivering their artwork promptly to their customers. VoIP just wasn’t an option.

We found a solution that coped with all the demands in the short term but we knew we needed to build something better long term.

Fibre connectivity (FTTC) has given us the opportunity to deliver what we wanted to first time round. The business has moved from speeds of 2.5Mbps down & 0.7mbps up to 75Mbps down & 18Mbps up. Fibre To The Cabinet (FTTC) will dramatically improve their productivity as they no longer have to wait an eternity for files to upload and it will give them the scalable, flexible, low cost phone system they needed in the dark days at the end of 2010.

Talk to us now to find out if FTTC is in your area and let us show how it can do more than just load webpages really quickly.

what do we do in the 15,180 hours a year we invest in our customers?

Businesses ask us: why CMM?

Did you see when we ran the numbers?

Why CMM? – 15,180 hours & £197,850.67

We invest 15,180 hours a year in our customers businesses, making them more productive and profitable.

So here is a quick run down of how that adds up, our figures are based on 10 folk in the office, 7 hours a day, 5 days a week, not inc BH and weekends!

We spend 2698 hours giving our customers best advice on phones, tariffs and productivity tools
768 hours offering hints and tips on getting more out of your handsets
1024 hours organising and managing same day and next day swap outs of faulty handsets, yes, unfortunately, technology does go wrong from time to time, and sometimes people sit on them, drop them, wash them and lose them.
1924 hours rectifying billing errors, we don’t create these but we do help fix them when they happen.

Add to that 6129 hours doing things like, SIM swaps, call bars, insurance claims, NUC codes, PAC codes, voicemail set up, preventing bill shock, transferring data, saving treasured photos, setting up email and a whole range of other things.

That leaves just over 2.5k hours left on admin, eating our lunch, going to the loo, stuff like that.

Did I mention the best bit? We don’t charge you for our service.

Are we talking yet?

CMM, service led telecomms

CMM, service led telecomms for your business