Tag Archives: iPhone

Getting started with EE WiFi Calling

Getting started with EE WiFi Calling

Unlike O2, EE’s WiFi Calling service works without downloading an application, and allows you to text and call without a mobile signal, simply by connecting to WiFi and using your phone as normal.

Is my tariff compatible?

EE WiFi Calling is available to…

  • New and existing customers on EE pay monthly plans and existing small business customers,
  • Corporate customers on a 4GEE plan (with a compatible device).

EE WiFi Calling is not available to…

  • Pay as you go customers,
  • Users of Voice VPN, Freedom or Mobile Voice Recording,
  • Those on T-Mobile plans.

However, Corporate 3G users can easily upgrade to a 4G plan and thus gain access to WiFi Calling.

Is my phone compatible?

EE WiFi calling is compatible with the following devices:

  • Apple iPhone 5S, 5C, 6, 6 Plus, 6S and 6S Plus
  • Samsung Galaxy S6, S6 Edge and S5
  • Microsoft Lumia 640
  • Microsoft Lumia 640 XL (Corporate customers only)
  • HTC One M9
  • Sony Z5 and Z5 Compact

*However, WiFi Calling is only supported by the EE version of Android and Windows devices – that have been bought directly from an EE store, online at EE.co.uk, or through the EE telesales team. Any Android or Windows devices bought from other retailers will unfortunately not be able to support WiFi Calling.

Will it cost me?

Any calls or texts made over WiFi will come out of your monthly allowance, as usual. If you happen to go over your allowance, you’ll be charged at standard rates.

You can follow EE’s instructions to set up your device with WiFi Calling here:

How to “hard reset” an iPhone

The apple iPhone is essentially a computer and like many other computers it needs a reboot from time to time. Now a reboot is different from just turning it off and on again, a special process has to be followed to tell the device to fully close down all applications and start them again from the scratch (this does not mean wiping off everything you have stored).

On a handset with a removable battery the process was quite simple, taking the back cover off and removing the battery whilst the phone is on and then replacing it was the most common way of rebooting, iPhones are a little different.

Step 1 :- Press and hold the home button (the circle in the bottom centre of the handset as you look at the screen) and the snooze/awake button on the top edge.

Step 2 :- Continue holding both buttons until the screen changes and the phone begins to restart (this can take 15-60 seconds).

Step 3 :- Let go of both buttons when you see a silver apple logo on the screen (the phone is rebooting).

It may take some time for the phone to reload/reboot from this stage, don’t be alarmed just let the phone restart naturally.


“Rodney” & EE – IPhone 5 and the UK’s fastest mobile network

Friday was busier than even apple expected, the launch of the iPhone 5 has brought 5 million buyers to apple’s door already. A number of our customers wanted to be one of the first to get their hands on “Rodney” (our nickname for the 5 as it looks like the Only Fool’s character when sat next to it’s older brother “Del” or the 4S) and quite a few wanted to know about EE (Everything Everywhere) and the new 4G network.

Here are the bits we know.

1) EE’s 4G network will be launched in four UK cities, London, Bristol, Birmingham & Cardiff to begin with.

2) By Christmas it is planned to be in a further 12 UK cities.

3) It will run independently of the current Orange & T-Mobile networks.

4) There are no confirmed tariffs yet for the new network.

So what does this all mean?

Well, it means that EE will have the fastest mobile data network available in the UK ahead of all its competitors, but it may not be rolled out to where you live until much later. If you are a T-Mobile or Orange customer you will have to migrate over just like a Vodafone or O2 customer but it should be much easier and I would hope they won’t charge any exit penalties to do so. But I don’t know how much your EE tariff will cost you, or when you can do it.

So in summary, my advice is to sit tight, buy the handset SIM free if you need to be one of the first (not including the 5 million who already have one) and wait and see if 4G will be in a town near you and therefore if it is worth moving from your current network provider.