Tag Archives: EE

Issues with your Mobile signal? What to do

A loss of signal can be frustrating and detrimental to your productivity. The following post offers a step-by-step self-help guide for those on O2, Vodafone and EE networks.

1. Checking your coverage

Firstly, check the coverage and network status in your area to see if you’ve been affected by an outage. Common causes include extreme weather such as strong winds, flooding or falling trees that can affect network masts, alongside  temporary structures such as cranes or scaffolding that can obstruct signal.

Person Using Black Android Smartphone

If your network is carrying out planned or unplanned maintenance, your signal will also probably be affected, you can find the coverage checker for your network below:
– Vodafone
– O2
– EE
If you’re in uncharted territory, your issue could be the building as the signal strength needed to pass through materials, such as window and walls, varies across different sites. Furthermore, the closer you are to a mast, the stronger the signal you’ll receive – influenced by the lay of the land (hills, valleys, forests, etc).

2.  Check your device

In order to ensure its not your device causing the issue. We recommend turning your phone off and on again to refresh your network connection. You may also wish to toggle your flight mode on and off and manually select your network within your phone settings. In some cases, older software can affect your device’s ability  to retrieve signal, to ensure this isn’t the issue, please check for software updates too.

3. Check your SIM

In order to rule out a SIM issue. You can try your phone in another phone belonging to your network or unlocked, or try a different SIM in your phone that belongs to the same network.

Black Smartphone on Black Table Top

4. Check your account

If your account is on hold, this will also prevent network use. Billing issues or a failed top-up could be the cause of your inability to access the network, to check your account you can login to your account via your provider if available, or if you’re a CMM customer you can call our support team on 01252 854352 or email sales@cmmtelecoms.co.uk.

5. Using Wi-Fi for messages and calls in the mean time

Vodafone

For Vodafone users, all you need to use the WiFi service is a compatible device on a supported tariff including Pay monthly Red Extra or Red Entertainment plans, or a Red or Red Value Bundle or one of the following business tariffs:

  • Red, Red Extra, Red Entertainment, Red Value Bundle, Red Sharer
  • Business Value, Business Extra, Business Premier, Business Black, Business Black Global, Business Plus, Business Freedom no-VPN version, Business Advance
  • Latest Public Sector price plansimg_690x200_infographicCompatible devices include:
  • Samsung – Galaxy A3 (2016 and 2017), A5 (2016 and 2017), A6, A8, J5 (2016 and 2017), J3 (2017), J6 (2018), S6, S6 Edge, S6 Edge+, S7, S7 Edge, S8, S8+, S9, S9+, Note8, Note 9 and XCover, 
  • Apple – iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus and iPhone SE, 
  • Huawei – P10, P10 Plus, Smart Mate 10 Pro, P Smart, P20, P20 Pro, P10 Lite, P20 Lite, 
  • Sony – XZ Premium, XZ1, XZ1 Compact, XA 2, XZ2, XZ3
  • Vodafone – N8, Smart Ultra 7, Smart Platinum 7, Smart N9 Lite

No extra  hardware or app is needed. Calls can be made via your standard address book and from your normal number. Better yet, the person you’re calling doesn’t need to have Wi-Fi calling and there is no additional charge for using the WiFi calling service. Any calls you make will come out of your existing UK monthly minutes allowance – as normal calls would via a mobile signal!

The use of WiFi Calling whilst roaming is prohibited and is not supported. However, in certain circumstances it may be possible to enable WiFi Calling whilst abroad. If you’re abroad and attempt to use WiFi calling, your call will be charged at Vodafone’s standard international rates and treated as a call from the UK to an international number. We highly recommend you do not use WiFi calling abroad as Vodafone EuroTraveller, WorldTraveller and other international bundles will not apply.


O2

For O2 users,  WiFi calling is able for Pay Monthly Consumer and Business customers with compatibles and services (Please note this excludes O2 Business Mobex, Best for Business tariffs or Public Service Network tariffs and Pay As You Go users). There’s no need to register or download an app, but you will need to turn on WiFi calling on your device (this service is not available to use abroad). The process varies from phone to phone, but is usually under ‘Phone’ or ‘Connections’ within your settings. Compatible devices include:

  • Apple iPhone Xs, iPhone Xs Max, iPhone X, iPhone Xr, iPhone 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, SE,
  • Samsung Galaxy S10, S10e, S10 Plus, S9, S9 Plus, S8, S8 Plus, Note8, S7, S7 edge and J3 2017, A8, A3 2017, A6, J6, J5 (2017), A5 (2017), Note9, A7, J6+, J4+, A9,
  • Sony Xperia XZ2, Xperia XZ3, XZ2 Compact, XZ Premium, Xperia XA2, Xperia XZ1, Xperia XZ1 Compact,
  • Oneplus 5, 5T, 6, 6T,
  • HTC U11,
  • Doro 8035
  • Google Pixel 3, Pixel 3 XL.

Please note, on some Android devices, Wifi and 4G Calling will only work if you’re using O2 firmware. WiFi calls made are included as part of your usual UK tariff allowance, and out-of-tariff calls are charged at your standard rate. For those using O2 Just Call Me, Mobex, Mobile Recording or Asavie, you will need to remove them to use WiFi Calling – you can always switch back through My O2 or if you’re a CMM customer, get in touch with your account manager by phoning 01252 854352.


EE

For EE users on a Pay Monthly plan,  you’ll need to have the latest software update installed, a compatible device and have switched on WiFi calling in your phone settings. The process varies from phone to phone, but is usually under ‘Phone’ or ‘Connections’ within your settings. Compatible devices include:

  • Apple iPhone 5c, 5s, 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus, X, 
  • Samsung Galaxy S9, S9+, S8, S8+, S7, S7 edge, S6, S6 edge, S6 edge+, A3 (2017), A5 (2017), Note 8, 
  • Nexus 5X, 6P, 
  • Nokia 3, 5, 8, Lumia 550, 650, 950, 950XL, 
  • HTC 10, U11, U11 Life, 
  • BlackBerry Priv, Dtek 50, Dtek 60, KEYone,
  • Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL,
  • Huawei P10, P10 Lite, P10 Plus, P Smart,
  • Sony Xperia XZ1, Xperia XZ1 Compact
  •  EE Hawk.

Calls and texts will come out of your UK monthly allowance (please note this service is unavailable abroad). If you go over your allowances you’ll be charged at standard rates. Calls made using WiFi Calling will not be shown as WiFi calls on your bill. Unfortunately for EE Pay As You Go users this service is currently unavailable.

Would you swap your fixed broadband for 4G data?

According to Ofcom director of Research, James Thickett, the mass market roll out of 4G services will see businesses swapping traditional fixed line broadband services for 4G connectivity.

“Smartphones have not been a substitute for fixed broadband yet, but with 4G coming in, we will start to see this happen.”

What are your views on this? Do you understand what 4G could do for your business beyond giving you a fast speed data network (the only benefit the current provider EE seem to focus on)? Have you considered the productivity gains that remote working can bring to your company?

Would a balance of the two, fixed data and 4G, suit you better? Please share your thoughts.

Thanks to Mobile News Magazine for the quotes from Mr Thickett.

Vodafone prepare 4G network for launch on 29th August

Vodafone announced the 29th August 2013 will see the launch of their UK 4G network in London.

Unsurprisingly this is the same day as the launch of the O2 4G network, but I guess after seeing EE given special permission to launch their network a year earlier they were not particularly keen to see any of their other rivals steal a march on them.

The network will go live in central London on the 29th August with at least a further 10 cities planned for launch before the end of the calendar year, this will leave Vodafone customers in Surrey and Hampshire waiting a little longer for the new superfast service but it gives us a good opportunity to evaluate its impact on cell sites and therefore signal coverage.

It is important to assess this point first as there are many reports of Orange and T-Mobile customers suffering widespread problems with signal coverage since the launch of the EE 4G network. I wouldn’t want any of our customers experiencing the same unnecessarily.

Let’s look at the positives of 4G:

The speeds achievable are far in excess of current 3G speeds, what does this mean for business? Here are two examples.

1) More productive mobile working as staff can download and access hosted solutions and files much faster

2) A genuine, flexible emergency broadband service for your office if the fixed line system fails.

Get in touch with us to plan how your business can benefit from the 4G network.

Nokia Lumia 920 exclusive to the EE family

I wasn’t totally surprised but I was saddened to see the news that Nokia’s flagship Windows 8 device is going to be exclusive to the EE family of EE for 4G users and Orange and T-Mobile for 3G users for an intial period.

I have been using a Lumia 800 since they launched earlier this year and I am a big fan of the Windows operating platform so I was looking forward to the next generation device and platform, sadly it is not to be as my contract is with Vodafone.

We hear in the news on a regular basis that Nokia are struggling with their handset shipment numbers and that Q3 sales showed a loss of $754 million alongside a decrease in Lumia shipments of 1.1 million compared to Q2. However, there are mitigating circumstances with these shipment figures as we learnt in Q2 that the current Lumia range running Windows 7.5 would not be able to ugrade to Windows 8 when available, (there will be a 7.8 instead) so maybe Nokia buyers were just holding out for the new devices.

But in the UK market, the network share is fairly even with Vodafone, O2 and the EE Family accounting for approximately a third each, so why limit your flagship model, the one that is needed to “save you” (according to some analysts), to just one part of the market.

The marketing power and ££’s behind the 4G network on EE is driving consumers to EE’s door but it is evident that national coverage to the standard the networks always quote of “98%” is unlikely until 2014, are enough people going to be moving away from Vodafone & O2 in that time frame just to get these handsets?

For Nokia, I fear not, and even if they do, Nokia need to then win the hearts and minds battle against two very strong competitors in the apple iPhone 5 and the Samsung Galaxy S3 LTE.

If it was your business, would you have made the same or a similar decision? I would be interested to hear if so and why.

So I will have to sit and wait for it to become available SIM free, but in this market with new handsets out all the time, my head may get turned by a rival.

Full speed ahead for 4G – well not quite, but better than it was.

The news from the government that discussions with Vodafone and O2 are in flow regarding the roll out of the 4G spectrum is refreshing, I feared a nasty legal battle with restrictions going in place instructed by European courts to prevent any 4G service in the UK until it was an equal playing field.

It would seem that the majority of us may see the faster speeds that 4G is capable of  much sooner than we first expected with the summer of 2013 being touted as a popular timeframe for UK wide availability.

To check out the speeds it is capable of have a look at this video courtesy of the tech team at The Daily Telegraph http://www.telegraph.co.uk/technology/apple/9582448/4G-vs-3G-mobile-networks-go-head-to-head-in-iPhone-5-speed-test.html

The other great news is that the 4G spectrum auction is set to raise £2-£4 billion for the exchequer, oh hang, who is in control of that??