As of October 1st 2018, new or renewing customers will receive the opportunity to specify a billing limit or ‘spend cap’ in their contract. The cap will limit the amount you may be charged in each billing period. You’ll be able to amend or remove a limit in respect to all billing periods or a specified billing period. You may exceed your limit if you agree to after a receiving a notification.
When can I request a limit?
You may request a limit at any time, but it will only come into effect at the start of the next billing cycle.
What notifications will I receive?
You’ll receive a notification when you reach certain usage levels, for Vodafone customers notifications will be sent when you’ve reached 80% and 100% of your limit.
What happens once I reach my limit?
You’ll be barred from the service (texts, calls and data) and will not be able to use it for the rest of the month.
Can I remove the limit?
If you reach your limit and wish to continue to use your service, you may request the limit is removed for the rest of the month. In doing so, you’ll be charged for the use of the service for the rest of the billing cycle. At the start of the next billing cycle, your limit will be restored. If you wish to permanently remove the limit, you may do so upon request.
How do I request or remove a limit?
You can manage your limits by calling our team on 01252 854352 or email firstname.lastname@example.org. We are always more than happy to help!