Privacy policy


personal information we process

Personal information that we’ll process in connection with all of our products and services, if relevant, includes:

  • Personal and contact details such as title, full name, contact details and contact details history
  • Your date of birth, gender and/or age 
  • Records of your contact with us such as support queries, emails to your account manager,
  • Products and services you hold with us
  • The usage of our products and services such as contract start & end dates, hardware fund amount, insurance policies, etc
  • Marketing to you and analysing data including history of those communications and whether you open them or click on links
  • Financial details about you, such as the name and full postal address of your Bank or Building Society, account number and reference number, credit card details including type of card, name on card, card number and expiry date
  • Details about your company such as company name, address, telephone, email address, registered office address, invoice address and delivery address
  • Information about your employment status and occupation
  • Information about your property occupier status such as whether you are a tenant, live with parents or are an owner occupier of the property where you live at the time of your application and the length of time spent at your current address
  • Information about your mobile devices or fixed line product such as SIM Card number, IMEI number, make/model and mobile number, number of lines, rental costs


your rights under data protection laws

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. 

  • The right to be informed about the processing of your personal information
  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • The right to object to processing of your personal information
  • The right to restrict processing of your personal information
  • The right to have your personal information erased (the “right to be forgotten”)
  • The right to request access to your personal information and to obtain information about how we process it
  • The right to move, copy or transfer your personal information (“data portability”)
  • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

Please note: You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by emailing support@cmmtelecoms.co.uk or phone 01252 854352 to exercise these rights.


The legal grounds for processing your information (including when shared with others)

  1. Where it is needed to provide you with our products or services, such as:
    a) Managing products and services you hold with us 
    b) Updating your records 
    c) All stages and activities relevant to managing the product or service including enquiry, application, administration and management of accounts 

  2. Where it is in our legitimate interests to do so, such as:
    a) Managing your products and services relating to that, updating your records (where appropriate)
    b) To follow guidance and recommended best practice of government and regulatory bodies
    c) For management and audit of our business operations including accounting
    d) To carry out monitoring and to keep records of our communications with you and our staff (see below)
    e) For direct marketing communications to help us to offer you relevant products and services and provide you with support updates and news
    f) Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations
  1. To comply with our legal obligations
  2. With your consent or explicit consent:
    a) For some direct marketing communications to help us to offer you relevant products and services and provide you with support updates and news. We may send marketing to you by SMS, email, phone, post and social media and digital channels if you have subscribed or follow us

We may share information with the following third parties for the purposes listed above:

  • Business partners (for example insurers, mobile networks), or others who are a part of providing your products and services or operating our business, for example MailChimp 

FAQ

For how long is your personal information retained by us?

What is the source of your personal information?

What do we use your personal data for?

How, and when, can you withdraw your consent?

What should you do if your personal information changes?

Do you have to provide personal information to us?