Category Archives: Vodafone

RPI Adjustments for Vodafone & O2 Small Businesses

Retail Price Index (RPI) price adjustments

The RPI is a widely recognised measure of the UK’s general level of inflation and is used by many industries as a guide on whether to adjust prices, and by how much. From the 1st April 2019, small businesses will be subject to a 2.7% price increase in line with the rate published by the Office for National Statistics this year. If you are on a consumer price plan, the increase will be in line with the Retail Price Index for consumer contracts published later this month, the details of which will be shared as soon as they are available.

We understand it’s never popular to see mid-contract price rises introduced. However, the UK continues to be one of the most competitive markets in the world and these changes will allow Vodafone and O2 to continue to invest in, and improve, their UK-wide network, to offer you the best quality of service possible.

FAQ

How much will prices increase each year?

The actual adjustment is dictated by the RPI rate published by the Office of National Statistics in March (consumer contracts) and January (business plans) each year.

As an example, if the rate is 3.6%, prices would be affected as follows:

  • A customer paying £15 a month would see their plan increase by 54p a month from April
  • A customer paying £30 a month would see their plan increase by £1.08 a month from April

What if I have a discount?

RPI is applied to your monthly fee, before the discount is applied.

Getting in touch

If you have any questions regarding these changes, please do not hesitate to get in touch. You can email our team via sales@cmmtelecoms.co.uk or phone 01252 854352, we are always more than happy to help!

EE, Vodafone & O2 all plan a 5G launch this year

O2 initially planned to roll out 5G in 2020, but has recently announced that 5G will be available in certain cities ahead of time. Consequently, those in Edinburgh, Cardiff, Belfast and London will be able to take advantage of the 5th generation of network this year.  5G is expected to dramatically out-do the performance of the current 3G and 4G networks. Capable of delivering extremely fast data with estimates between 10 – 50 Gbit/s compared with today’s average 4G download speed of 15 Mbit/s.

“Ericsson predict that 5G’s latency will be around one millisecond – un-perceivable to a human and about 50 times faster than 4G.”

In fact, back in 2013 Samsung tested 5G at 1Gbps and journalists reported that a HD movie could be downloaded in less than 30 seconds. Fast track to 2014 and Samsung set a mobile speed record of 7.5Gb/s in another 5G trail, while estimates predict the speed will reach 10Gb/s, with transfer rates as high as 800Gb/s further down the line, taking your download time of a full length film to around a second!

Five Bulb Lights

While the use of a very high frequency spectrum, above 6 GHz, could support a variety of uses including financial trading, gaming and entertainment, holographic projections, and the potential to support very high demands users in busy areas such as city centres. O2 has demonstrated the innovative possibilities of 5G for UK businesses.  Watch the following video for insights into the development of intelligent transport systems, maintenance through augmented reality and the exploration of real-time robotics…

Vodafone on the other hand won big at the recent 5G spectrum auction and plans to reach an ambitious target of 1 gigabyte per second speeds to its customers at work, at home and everywhere in-between. Vodafone’s desired end result? 1,000 active 5G sites by 2020. Similarly to O2, it seems Vodafone may have accelerated its plans in order to keep up with the competition, with an initial launch planned for 2020 moved to later this year. Vodafone’s roll-out will likely resemble the timeline of 4G which involved a gradual increase in access. In contrast to O2, however, Vodafone’s focus is on rural and urban areas, announcing Cornwall and the Lake District as the two of the first locations to get 5G. Likely to be followed by Birmingham, Bristol, Cardiff, Glasgow, Liverpool, London and Manchester.

Image result for ee 5g

Similarly, EE has confirmed it will launch 5G in the second half of 2019, in two phases. The first cities include Birmingham, Belfast, Cardiff, Glasgow, Liverpool, London and Manchester, including coverage of the busiest parts of the cities such as London’s Hyde Park, Manchester Airport, Edinburgh Waverly train station, Belfast City Airport, The Welsh Assembly and Birmingham’s Bullring shopping centre. As well as the six launch cities, through 2019 EE will also be introducing 5G across the busiest parts of ten more UK cities: Glasgow, Newcastle, Liverpool, Leeds, Hull, Sheffield, Nottingham, Leicester, Coventry and Bristol. 5G Smartphones will also be introduced alongside EE’s 5G Home router for 5G broadband. For more updates on 5G, check back at the CMM blog.

Issues with your Mobile signal? What to do

A loss of signal can be frustrating and detrimental to your productivity. The following post offers a step-by-step self-help guide for those on O2, Vodafone and EE networks.

1. Checking your coverage

Firstly, check the coverage and network status in your area to see if you’ve been affected by an outage. Common causes include extreme weather such as strong winds, flooding or falling trees that can affect network masts, alongside  temporary structures such as cranes or scaffolding that can obstruct signal.

Person Using Black Android Smartphone

If your network is carrying out planned or unplanned maintenance, your signal will also probably be affected, you can find the coverage checker for your network below:
– Vodafone
– O2
– EE
If you’re in uncharted territory, your issue could be the building as the signal strength needed to pass through materials, such as window and walls, varies across different sites. Furthermore, the closer you are to a mast, the stronger the signal you’ll receive – influenced by the lay of the land (hills, valleys, forests, etc).

2.  Check your device

In order to ensure its not your device causing the issue. We recommend turning your phone off and on again to refresh your network connection. You may also wish to toggle your flight mode on and off and manually select your network within your phone settings. In some cases, older software can affect your device’s ability  to retrieve signal, to ensure this isn’t the issue, please check for software updates too.

3. Check your SIM

In order to rule out a SIM issue. You can try your phone in another phone belonging to your network or unlocked, or try a different SIM in your phone that belongs to the same network.

Black Smartphone on Black Table Top

4. Check your account

If your account is on hold, this will also prevent network use. Billing issues or a failed top-up could be the cause of your inability to access the network, to check your account you can login to your account via your provider if available, or if you’re a CMM customer you can call our support team on 01252 854352 or email sales@cmmtelecoms.co.uk.

5. Using Wi-Fi for messages and calls in the mean time

Vodafone

For Vodafone users, all you need to use the WiFi service is a compatible device on a supported tariff including Pay monthly Red Extra or Red Entertainment plans, or a Red or Red Value Bundle or one of the following business tariffs:

  • Red, Red Extra, Red Entertainment, Red Value Bundle, Red Sharer
  • Business Value, Business Extra, Business Premier, Business Black, Business Black Global, Business Plus, Business Freedom no-VPN version, Business Advance
  • Latest Public Sector price plansimg_690x200_infographicCompatible devices include:
  • Samsung – Galaxy A3 (2016 and 2017), A5 (2016 and 2017), A6, A8, J5 (2016 and 2017), J3 (2017), J6 (2018), S6, S6 Edge, S6 Edge+, S7, S7 Edge, S8, S8+, S9, S9+, Note8, Note 9 and XCover, 
  • Apple – iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus and iPhone SE, 
  • Huawei – P10, P10 Plus, Smart Mate 10 Pro, P Smart, P20, P20 Pro, P10 Lite, P20 Lite, 
  • Sony – XZ Premium, XZ1, XZ1 Compact, XA 2, XZ2, XZ3
  • Vodafone – N8, Smart Ultra 7, Smart Platinum 7, Smart N9 Lite

No extra  hardware or app is needed. Calls can be made via your standard address book and from your normal number. Better yet, the person you’re calling doesn’t need to have Wi-Fi calling and there is no additional charge for using the WiFi calling service. Any calls you make will come out of your existing UK monthly minutes allowance – as normal calls would via a mobile signal!

The use of WiFi Calling whilst roaming is prohibited and is not supported. However, in certain circumstances it may be possible to enable WiFi Calling whilst abroad. If you’re abroad and attempt to use WiFi calling, your call will be charged at Vodafone’s standard international rates and treated as a call from the UK to an international number. We highly recommend you do not use WiFi calling abroad as Vodafone EuroTraveller, WorldTraveller and other international bundles will not apply.


O2

For O2 users,  WiFi calling is able for Pay Monthly Consumer and Business customers with compatibles and services (Please note this excludes O2 Business Mobex, Best for Business tariffs or Public Service Network tariffs and Pay As You Go users). There’s no need to register or download an app, but you will need to turn on WiFi calling on your device (this service is not available to use abroad). The process varies from phone to phone, but is usually under ‘Phone’ or ‘Connections’ within your settings. Compatible devices include:

  • Apple iPhone Xs, iPhone Xs Max, iPhone X, iPhone Xr, iPhone 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, SE,
  • Samsung Galaxy S10, S10e, S10 Plus, S9, S9 Plus, S8, S8 Plus, Note8, S7, S7 edge and J3 2017, A8, A3 2017, A6, J6, J5 (2017), A5 (2017), Note9, A7, J6+, J4+, A9,
  • Sony Xperia XZ2, Xperia XZ3, XZ2 Compact, XZ Premium, Xperia XA2, Xperia XZ1, Xperia XZ1 Compact,
  • Oneplus 5, 5T, 6, 6T,
  • HTC U11,
  • Doro 8035
  • Google Pixel 3, Pixel 3 XL.

Please note, on some Android devices, Wifi and 4G Calling will only work if you’re using O2 firmware. WiFi calls made are included as part of your usual UK tariff allowance, and out-of-tariff calls are charged at your standard rate. For those using O2 Just Call Me, Mobex, Mobile Recording or Asavie, you will need to remove them to use WiFi Calling – you can always switch back through My O2 or if you’re a CMM customer, get in touch with your account manager by phoning 01252 854352.


EE

For EE users on a Pay Monthly plan,  you’ll need to have the latest software update installed, a compatible device and have switched on WiFi calling in your phone settings. The process varies from phone to phone, but is usually under ‘Phone’ or ‘Connections’ within your settings. Compatible devices include:

  • Apple iPhone 5c, 5s, 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus, X, 
  • Samsung Galaxy S9, S9+, S8, S8+, S7, S7 edge, S6, S6 edge, S6 edge+, A3 (2017), A5 (2017), Note 8, 
  • Nexus 5X, 6P, 
  • Nokia 3, 5, 8, Lumia 550, 650, 950, 950XL, 
  • HTC 10, U11, U11 Life, 
  • BlackBerry Priv, Dtek 50, Dtek 60, KEYone,
  • Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL,
  • Huawei P10, P10 Lite, P10 Plus, P Smart,
  • Sony Xperia XZ1, Xperia XZ1 Compact
  •  EE Hawk.

Calls and texts will come out of your UK monthly allowance (please note this service is unavailable abroad). If you go over your allowances you’ll be charged at standard rates. Calls made using WiFi Calling will not be shown as WiFi calls on your bill. Unfortunately for EE Pay As You Go users this service is currently unavailable.

Vodafone Roaming Changes – Live from March 28th 2019

Here’s to more worry-free roaming…

From the end of March, worry-free roaming will include 44 more countries. That means you’ll be able to roam in destinations from Saudi Arabia to Morocco for just £5 a day, exc. VAT.

• These changes will be live from 28th March 2019
• Affecting all customers on the following plans: Vodafone Standard Bundle, Red Bundle, Essentials, Red Extra and Red Entertainment including SIM Only and Mobile Broadband and renewing customers on Business Plus, Freedom, Advance and Optimiser plans.


Vodafone Standard Bundle, Red Bundle, Essentials, Red Extra or Red Entertainment plans, key changes to note:

New Rest of World (ROW) destinations added to Roam-Further
• Afghanistan, Andorra, Armenia, Bahrain, Bangladesh, Cambodia, Fiji, Georgia, Honduras, Jordan, Kazakhstan, Korea, Kuwait, Laos, Macau, Macedonia, Malaysia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Myanmar, Nicaragua, Oman, Pakistan, Papua New Guinea, Paraguay, Philippines, Samoa, Saudi Arabia, Sri Lanka, Sudan, Swaziland, Taiwan, Tanzania, Tonga, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam
+ Albania, Bosnia and Herzegovina
• 
If you’re on a Red plan and currently using World Traveller (opt out), this will be changed to Global Roaming, a mandatory service e.g. you cannot opt out.

Roam-Further footprint
• If you did not have the expanded Roam-Further footprint, you will now be able to access your UK plan allowance for £5/day ex VAT in 104 destinations, previously 60.
• This includes 2 Albania & Bosnia (Previously Roam-Free destinations) and 42 new ROW destinations.

New RoW 1-4 zones
• Those still on the old ROW zones (USA CANADA / ASIA PACIFIC etc.) will move to the new RoW1-4 zones – this is a price reduction in the majority of destinations!

Albania and Bosnia-Herzegovina
• Albania and Bosnia-Herzegovina will move from Europe zone 2 to ROW1 for roaming, and from Europe to “Other Worldwide” destinations” for international calling.


Business Premier (2015), Business Premier Refresh (2016), Small Business Solutions (2017), OneNet Express, SOHO MBB, key changes to note:

New Rest of World (ROW) destinations added to Small Business Traveller:
• 
Afghanistan, Andorra, Armenia, Bahrain, Bangladesh, Cambodia, Fiji, Georgia, Honduras, Jordan, Kazakhstan, Korea, Kuwait, Laos, Macau, Macedonia, Malaysia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Myanmar, Nicaragua, Oman, Pakistan, Papua New Guinea, Paraguay, Philippines, Samoa, Saudi Arabia, Sri Lanka, Sudan, Swaziland, Taiwan, Tanzania, Tonga, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam
• + Albania, Bosnia and Herzegovina

Small Business Traveller
• Business Traveller is renamed to Small Business Traveller for Small Business tariffs. This remains optional. 

The footprint will be expanded from 60 to 104 destinations outside Europe including Albania and Bosnia-Herzegovina (previously Roam-Free) and 42 new ROW destinations.

ROW 1
• 
Albania & Bosnia have been moved from Europe Zone 2 to ROW1. This means if you opt out of Small Business Traveller, you will pay ROW price per minute rates in these destinations. These two countries have also moved from Europe zone to “Other worldwide destinations” for international calling.

ROW 1-4 Zones
• 
Old roaming zones are moving from USA CANADA / ASIA PAC etc. to Row1-4.


Business Premier (2015), Business Premier Refresh (2016), Small Business Solutions (2017), OneNet Express, SOHO MBB, key changes to note:

New Rest of World (ROW) destinations added to Small Business Traveller:
• Afghanistan, Andorra, Armenia, Bahrain, Bangladesh, Cambodia, Fiji, Georgia, Honduras, Jordan, Kazakhstan, Korea, Kuwait, Laos, Macau, Macedonia, Malaysia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Myanmar, Nicaragua, Oman, Pakistan, Papua New Guinea, Paraguay, Philippines, Samoa, Saudi Arabia, Sri Lanka, Sudan, Swaziland, Taiwan, Tanzania, Tonga, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam
+ Albania, Bosnia and Herzegovina

Small Business Traveller
• Business Traveller is renamed to Small Business Traveller for Small Business tariffs. This remains optional. 

The footprint will be expanded from 60 to 104 destinations outside Europe including Albania and Bosnia-Herzegovina (previously Roam-Free) and 42 new ROW destinations.

ROW 1
• 
Albania & Bosnia have been moved from Europe Zone 2 to ROW1. This means if you opt out of Small Business Traveller, you will pay ROW price per minute rates in these destinations. These two countries have also moved from Europe zone to “Other worldwide destinations” for international calling.

ROW 1-4 Zones
• 
Old roaming zones are moving from USA CANADA / ASIA PAC etc. to Row1-4.


New and renewing Business Plus, Business Advance, Business Freedom and Business Optimiser plans, key changes to note:

New Rest of World (ROW) destinations added to Business Traveller
• 
Afghanistan, Andorra, Armenia, Bahrain, Bangladesh, Cambodia, Fiji, Georgia, Honduras, Jordan, Kazakhstan, Korea, Kuwait, Laos, Macau, Macedonia, Malaysia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Myanmar, Nicaragua, Oman, Pakistan, Papua New Guinea, Paraguay, Philippines, Samoa, Saudi Arabia, Sri Lanka, Sudan, Swaziland, Taiwan, Tanzania, Tonga, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam + Albania, Bosnia and Herzegovina

Albania and Bosnia-Herzegovina will move from Europe zone 2 to ROW1 for roaming, and from Europe to “Other Worldwide” destinations” for international calling.

For all new and renewing customers, the Business Traveller footprint will expand from 60 to 104 destinations outside Europe Business Traveller.
• This includes Albania & Bosnia (previously in the Europe Zone) and 42 destinations from ROW zones.


Existing Business Plus, Business Advance, Business Freedom and Business Optimiser plans, key changes to note:

Business Traveller
• No changes to the footprint of Business Traveller.

Europe Zone 2
• Albania, Bosnia and Herzegovina remains in Europe Zone 2 and the Europe Zone for Business Traveller.

• For international calling, these countries will also stay in the Europe zone.

Introducing Vodafone ‘V’ GPS trackers

Vodafone has introduced three new additions to its range of ‘V by Vodafone’ IoT trackers.  The new devices are GPS trackers that serve different functions. Firstly, the ‘V-Pet tracker’, brought to you through partnership with Pod 3. The tracker is light and compact enough to be worn on the collar of your pet, whilst real-time tracking ensures you can find your cat or dog if they’ve wandered off or escaped.  ‘Safe zones’ can be set up so that if your pet is outside of these zones – you’ll be informed and they’ll be secure. The device includes ‘activity monitoring’ so you’ll be aware of the in’s and out’s of your pets day – allowing you to pick up on anything unusual.

The V-Pet tracker is priced at £105, however, a £4 per month subscription fee is needed for full functionality of the device – this monthly fee provides access to the Pod app and service, alongside a V-Sim plan and Vodafone network coverage. Notably, the device will work in most European countries for the same flat fee. Finally, the device has been ‘pet-proofed’ offering a waterproof and durable exterior to survive bad weather and rough and tumble.

The two other devices are the ‘V-Bag tracker by Vodafone’ TrackiSafe Luggage for baggage and a small tracker that can be used to track items such as Laptops, keys and other bags called ‘V-Multi tracker by Vodafone’ TrackiSafe Mini.

The V-bag is fitted with light sensors and a GPS tracker. Similarly to the V-Pet, the V-Bag also allows you to set ‘safe zones’ to alert you when your luggage is taken anywhere it shouldn’t. The V-Bag tracker is available for an initial payment of £50, followed by a £3 monthly subscription fee. Finally, the rain and puddle proof  V-Multi TrackiSafe Mini, available for £45 plus a £2 monthly subscription fee, is 39mm wide and 12mm high. Weighing less than 20g, the mini tracker can be clipped onto laptop cases, keys or other objects that are frequently lost. Safe zones can be created through the TrakiSafe app which will alert you if the attached tracker strays from your chosen areas. Better yet, if attached to a bag, the tracker can alert you if the bag is opened or moving over a certain speed.

Huawei Mate 20 Lite will be available for Vodafone Red entertainment customers

Huawei Mate 20 Lite will be available on Vodafone Red Entertainment plans

The Mate 20 series, initially unveiled by Huawei in March this year at the Grand Palais in Paris, offer substantial specs. Both devices are powered by a 2.4GHz octa-core Kirin 970 chip, that as claimed by Huawei, is the first smartphone chipset to provide a neural processing unit to run artificial intelligence features. The most notable ‘first’ however belongs to the P20 Pro. The Pro variant sports the World’s first Leica triple camera set up that boasts a whopping 40MP RGB sensor, 20MP monochrome shooter and an 8MP sensor with a telephoto lens, for some seriously professional images.

Image result for Huawei Mate 20 Lite

It’s no wonder then that the anticipation for the Mate 20 Lite is building.  It has now been confirmed that the new variant will be available on Vodafone Red Entertainment Plans, which includes: Amazon Prime Video, Sky Sports Mobile TV, Spotify Premium or a NOW TV Entertainment Pass for the whole duration of a contract. Rumoured specs are a Kirin 7710 processor, 4GB RAM, and 64GB internal memory. Alleged leaked images (pictured) reveal dual cameras and availability in black, gold and blue. Rumours suggest the new model will be a mid-range device, sitting below the Mate 20 and Mate 20 Pro, perhaps offering users the opportunity to purchase from the new flagship range at a lower price.

For more updates on the Huawei Mate 20 Lite, check back at the CMM blog.