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How to update to Android 9 Pie

Compatible devices

The following Google devices have already been updated to Pie: Essential Phone, Google Pixel, Google Pixel XL, Google Pixel 2, Google Pixel 2 XL. The Pixel 3 and Pixel 3 XL feature Android Pie out the box. 

The following devices are currently confirmed to be awaiting the update:


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    Nokia 6 (Beta)
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    Nokia 6.1
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    Nokia 7.1


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    U11 Life
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    Galaxy S8
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    Galaxy S8 Plus​​​
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    Galaxy Note 8
  • Galaxy S9
  • Galaxy S9 Plus
  • Galaxy A5 (2017)


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    Mate 9
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    View 10
  • 10 Pro
  • Mate 10 Pro


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    Moto Z2 Force
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    Moto Z2 Play
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    Moto Z3
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    Moto Z3 Play
  • Moto G6
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    Moto G6 Plus
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    Moto G6 Play
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    Moto X4


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    Xperia XZ2
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    Xperia XZ2 Premium
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    Xperia XZ2 Compact 
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    XZ Premium
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    XZ1 Compact

Select Xiaomi, HMD Global, Oppo, Vivo and OnePlus models are also due the update. 

* Samsung models not expected to receive the update until the release of the new Samsung flagships, the Galaxy S10 or Galaxy X, early next year. 

Compatible device? ☑
Here's how to update to Pie:

  • Firstly, ensure your WiFi is on. You can do so by swiping down from the top of your screen and tapping the WiFi icon. 
  • Head to your Settings. Typically this is a gear shaped icon.
  • Scroll down and tap About Device, usually located at the bottom of the menu. If you're using an Android tablet, you may need to tap the General tab at the top of the screen first.
  • Tap Update. This may read "Software Update" or "System Firmware update" depending on your version of Android. 

Any questions?

If you have any difficulty updating your device, please do not hesitate to contact your account manager, we are always more than happy to help! 

You can get in touch via email: or phone 01252 854352. 

What’s new in Android 9 Pie

Google’s latest version of Android 9.0 or ‘Pie’ is currently available on the latest Google Pixel smartphones or the Essential Phone via an over-the-air update. As usual, those on other Android devices will have to wait for their smartphone manufacturer to deliver the update. From minor changes such as moving the time to the top left of the status bar to larger improvements in battery life, Android Pie brings a variety of improvements.

Key new features

Gesture navigation

The home button now takes a pill-shape and moves in the same space as the traditional on-screen buttons. Tap it to go home, flick it up to see recently used apps, swipe upwards twice or pull it up further to get to the app drawer, or hold down to activate Google Assistant. You can also drag it to the right to switch to the last app (similar to the double tap of the overview button) or drag and hold to cycle through recently used apps. The back button still appears when needed, but the overview button has gone. The gestures are not activated by default for now, which means to try them out head to Settings > System > Gestures and toggle the “Swipe up on Home button” option.

Adaptive Battery and Brightness

Adaptive Battery learns your usage patterns and directs the power to only the apps you need at the time you need them for more predictable day-to-day battery life. Using the new battery feature, user’s on the beta programme found an increase in battery life in the region of 20%.

Smart replies

Smart replies will now be incorporated in more apps than Gmail and Smart Reply, allowing you to easily send one-button replies.

App actions

App actions works to predict not only the app that you want at any particular moment, but an action from within that app too. For example, if you regularly check the weather in the morning, weather will appear when you wake as a suggestion for one-tap access.


Apps you have given permission to access your location, microphone, camera and network status will no longer be able to access them when idle in the background. This means it will be harder for rogue apps to spy without your knowledge and consequently better protect your privacy.

Google reveals Pixel 3 & Pixel 3 XL

Google has announced two new flagships, the Pixel 3 and Pixel 3 XL. Both the new models feature front-facing speakers, a dual front camera set up and a 12.2MP dual-pixel rear camera with the main difference coming in the form of a larger screen – 5.5 inch for the Pixel and 6.3 inch for the Pixel XL.

Both devices run on a SnapDragon 845 processor, use up 4GB of RAM and come in 64GB or 128GB forms. Both devices run on the latest version of Android 9 (Pie), more information available here, and both devices have a battery that is capable of fast charging via USB-C. The devices also feature wireless charging with the capacity coming in at 2915 mAh for the Pixel 3 and 3430 mAh for the Pixel 3 XL.

On the rear the devices have a fingerprint sensor but unlike the latest Apple flagships, the models from Google are yet to feature a facial recognition element. Internally the Pixel 3 range supports WiFi, GPS, Bluetooth 5.0, NFC and is capable of taking an eSIM.

Pixel 3 XL

  • 6.3" display
  • 158mm (H) x 76.7mm (W)
  • Android 9 Pie
  • 12.2MP dual camera
  • Qualcomm Snapdragon 845
  • 4GB RAM

​From £869

Pixel 3 

  • 5.5" display
  • 145.6mm (H) x 68.2mm (W)
  • Android 9 Pie
  • 12.2MP dual camera
  • Qualcomm Snapdragon 845
  • 4GB RAM

From £739

Get in touch

For information on the new Pixel 3 please do not hesitate to get in touch with your account manager via email or phone 01252 854352.  We are always more than happy to help!

EE switches on first 5G trial in Canary Wharf

Canary Wharf has partnered with mobile giant EE to trial the next generation of mobile network – 5G. The complex’s two shopping centres and yet-to-be opened Crossrail station will feature the latest, fifth generation of mobile network, offering performance that dramatically out-does that of the current 3G and 4G networks. Consumers who live and work in Canary Wharf will benefit from being better connected, and the enterprises based here will have the chance to partner with BT Group to understand the full capabilities of 5G.

“Staying at the forefront of connectivity and new technologies is critical to our community, and that’s why we are partnering with [EE parent] BT Group to support delivery of 5G.” Canary Wharf Group head of technology and innovation, Mark Nallen.

Image result for 5G canary wharf

5G uses a very high frequency spectrum, above 6 GHz, providing the potential to support very high demands by users in busy areas . It’s also predicted that the new 5G network shouldn’t break, offering you the same reliability that you currently receive from fibre connections. Canary Wharf is EE’s first high-capacity testing zone for it’s 5G network roll-out, with ten more sites identified by the operator for consumer and business technology trials in east London, which will go live by the end of October.

“This is the latest milestone in our 5G roll-out – a live test of our 5G network in a hugely busy hotspot, where we know there is going to be demand from customers for increased mobile capacity,” Fotis Karonis, 5G technology lead, BT.

All new iPhone XS, iPhone XS Max & iPhone XR

While both the iPhone XS and XS Max feature Apple's custom OLED display, claimed by Apple to deliver the most accurate colour in the industry, the XS Max takes the title of the largest iPhone display ever made. The XS variants feature a new level of water and dust resistance and the option to choose a new gold finish. Following in the footsteps of the Samsung Galaxy Note 8 and Huawei Honor 8 Pro, the XS and XS Max take the lead with a breakthrough dual-camera system. Apple has introduced the most popular camera, combining an innovative sensor with the ISP and Neural Engine to provide photography capabilities like never before on an iPhone. The new XS variants offer yet another Apple 'first', providing the highest storage capacity ever offered on an iPhone at a whopping 512GB.

All three of the new flagships feature advanced Face ID and the updated chip. Face ID has been updated so that it's faster and 'the most secure facial authentication ever in a smartphone'. With your face as the password, you'll be able to unlock your iPhone, log in to apps and pay for things with a glance. Apple has updated its chip to the A12, featuring Apple's next-generation Neural Engine. The new Engine provides more fluidity and speed in performance, alongside greater augmented reality experiences (For more on the new features and AR update, see What's new in iOS 12)

Comparing models

iPhone XS

  • 5.8" Super Retina HD display
  • Dual 12MP wide-angle and telephoto camera
  • Face ID
  • A12 Bionic chip
  • Wireless charging
  • 2m water resistance for up to 30 minutes

64 / 256 / 512 GB available

iPhone XS Max

  • 6.5" Super Retina HD display
  • Dual 12MP wide-angle and telephoto camera
  • Face ID
  • A12 Bionic chip
  • Wireless charging
  • 2m water resistant for up to 30 minutes

64 / 256 / 512 GB available

iPhone XR

  • 6.1" Liquid Retina display
  • 12MP camera
  • Face ID
  • A12 Bionic chip
  • Wireless charging
  • 1m water resistance for up to 30 minutes

64 / 128 / 256 GB available

Pricing and availability 

For information on the new Apple iPhone please do not hesitate to get in touch with your account manager via email or phone 01252 854352.  We are always more than happy to help!

What’s new in Apple iOS 12

Apple has launched its latest software update: iOS 12. The updated operating system is designed so apps will open faster, scrolling is smoother, and crashes are fewer, providing up to 70% faster swipe to Camera, up to 50% faster keyboard display and up to 2x faster app launch under heavy workload.

What’s new?


Siri has been updated to provide Shortcuts that match your day, whether that’s your morning playlist, directions to today’s meeting or your home ETA. You’ll be able to view Siri shortcuts straight from the Lock screen and run shortcuts with your voice or create your own with the Shortcuts app.

Conference capabilities

Apple is soon to introduce group FaceTime calls up to 32 users. The new video and audio support for large groups is currently running in Apples iOS 12.1 beta programme and once released will allow you to initiate a group FaceTime directly from a group thread in Messages or join an active FaceTime at any time.

Memoji & Animoji

Currently supported by the iPhone X, iPhone XS and iPhone XS Max, Apple has updated the previous ‘Animoji’ to provide a new type of animated ‘Memoji’. Memoji allows you to create a human character and works with the front-facing camera to bring your character to life. The camera picks up your expressions allowing you to record 30-second video clips of your Memoji talking and send it in a conversation, as you would with the previous Animojis.

Improved AR

The introduction of ‘ARKit 2’ allows developers to create more immersive AR experiences, including ones that multiple people can experience simultaneously. You’ll be able to send AR objects via Messages and Mail and take advantage of a new AR app, ‘Measure’, providing an AR tape measure for you to accurately measure real-world objects with.

Screen time

iOS 12 allows you to view how often you’re picking up your device, how many notifications you receive, and how much time you spend using various apps. Allowing you to gain a better understanding of how you, your employees or your children spend time using apps, visiting websites and on your device overall.  

Notification management

Just as Screen Time gives you more insight into how you use your devices, Instant Tuning gives you new ways to reduce interruptions throughout your day. You’ll be able to manage your notifications in real-time from the Lock screen, notifications from a specific app to Notification Centre, or turn them off altogether. Siri also makes intelligent suggestions about your alerts based on how you interact with them. Similarly to Blackberry’s Hub, message threads and notification topics in iOS 12 are now grouped together so you can easily and quickly view your notifications. Better yet, Do Not Disturb has been updated so that you can choose to turn it on for your afternoon meeting and it will automatically turn off once your event ends or you move location.


In iOS 12, Safari now prevents Share buttons and comment widgets on web pages from tracking you without your permission. Safari also prevents advertisers from collecting your device’s unique characteristics, so they can’t identify your device or re-target ads to you across the web.


The For You tab shows you great moments from your photo library and intelligently suggests sharing photos with the people in them. And if the recipients are using iOS 12, they’ll be prompted to share their photos from the event with you too. Search suggestions help you find the exact photo you’re looking for or rediscover a great one you had forgotten about. Even before you start typing, you’ll see suggestions for recent events, people and places. And as you type, the results are smarter and more powerful, and you can refine them by adding multiple keywords.



  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone X
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6S
  • iPhone 6S Plus
  • iPhone 6
  • iPhone 6 Plus
  • iPhone SE
  • iPhone 5S


  • 12.9" iPad Pro 2nd generation
  • 12.9" iPad pro 1st generation
  • 10.5" iPad Pro
  • 9.7" iPad Pro
  • iPad 6th generation
  • iPad Air 2
  • iPad Air
  • iPad Mini 4
  • iPad Mini 3
  • iPad Mini 2


  • iPod Touch 6th generation