Category Archives: O2

RPI Adjustments for Vodafone & O2 Small Businesses

Retail Price Index (RPI) price adjustments

The RPI is a widely recognised measure of the UK’s general level of inflation and is used by many industries as a guide on whether to adjust prices, and by how much. From the 1st April 2019, small businesses will be subject to a 2.7% price increase in line with the rate published by the Office for National Statistics this year. If you are on a consumer price plan, the increase will be in line with the Retail Price Index for consumer contracts published later this month, the details of which will be shared as soon as they are available.

We understand it’s never popular to see mid-contract price rises introduced. However, the UK continues to be one of the most competitive markets in the world and these changes will allow Vodafone and O2 to continue to invest in, and improve, their UK-wide network, to offer you the best quality of service possible.

FAQ

How much will prices increase each year?

The actual adjustment is dictated by the RPI rate published by the Office of National Statistics in March (consumer contracts) and January (business plans) each year.

As an example, if the rate is 3.6%, prices would be affected as follows:

  • A customer paying £15 a month would see their plan increase by 54p a month from April
  • A customer paying £30 a month would see their plan increase by £1.08 a month from April

What if I have a discount?

RPI is applied to your monthly fee, before the discount is applied.

Getting in touch

If you have any questions regarding these changes, please do not hesitate to get in touch. You can email our team via sales@cmmtelecoms.co.uk or phone 01252 854352, we are always more than happy to help!

EE, Vodafone & O2 all plan a 5G launch this year

O2 initially planned to roll out 5G in 2020, but has recently announced that 5G will be available in certain cities ahead of time. Consequently, those in Edinburgh, Cardiff, Belfast and London will be able to take advantage of the 5th generation of network this year.  5G is expected to dramatically out-do the performance of the current 3G and 4G networks. Capable of delivering extremely fast data with estimates between 10 – 50 Gbit/s compared with today’s average 4G download speed of 15 Mbit/s.

“Ericsson predict that 5G’s latency will be around one millisecond – un-perceivable to a human and about 50 times faster than 4G.”

In fact, back in 2013 Samsung tested 5G at 1Gbps and journalists reported that a HD movie could be downloaded in less than 30 seconds. Fast track to 2014 and Samsung set a mobile speed record of 7.5Gb/s in another 5G trail, while estimates predict the speed will reach 10Gb/s, with transfer rates as high as 800Gb/s further down the line, taking your download time of a full length film to around a second!

Five Bulb Lights

While the use of a very high frequency spectrum, above 6 GHz, could support a variety of uses including financial trading, gaming and entertainment, holographic projections, and the potential to support very high demands users in busy areas such as city centres. O2 has demonstrated the innovative possibilities of 5G for UK businesses.  Watch the following video for insights into the development of intelligent transport systems, maintenance through augmented reality and the exploration of real-time robotics…

Vodafone on the other hand won big at the recent 5G spectrum auction and plans to reach an ambitious target of 1 gigabyte per second speeds to its customers at work, at home and everywhere in-between. Vodafone’s desired end result? 1,000 active 5G sites by 2020. Similarly to O2, it seems Vodafone may have accelerated its plans in order to keep up with the competition, with an initial launch planned for 2020 moved to later this year. Vodafone’s roll-out will likely resemble the timeline of 4G which involved a gradual increase in access. In contrast to O2, however, Vodafone’s focus is on rural and urban areas, announcing Cornwall and the Lake District as the two of the first locations to get 5G. Likely to be followed by Birmingham, Bristol, Cardiff, Glasgow, Liverpool, London and Manchester.

Image result for ee 5g

Similarly, EE has confirmed it will launch 5G in the second half of 2019, in two phases. The first cities include Birmingham, Belfast, Cardiff, Glasgow, Liverpool, London and Manchester, including coverage of the busiest parts of the cities such as London’s Hyde Park, Manchester Airport, Edinburgh Waverly train station, Belfast City Airport, The Welsh Assembly and Birmingham’s Bullring shopping centre. As well as the six launch cities, through 2019 EE will also be introducing 5G across the busiest parts of ten more UK cities: Glasgow, Newcastle, Liverpool, Leeds, Hull, Sheffield, Nottingham, Leicester, Coventry and Bristol. 5G Smartphones will also be introduced alongside EE’s 5G Home router for 5G broadband. For more updates on 5G, check back at the CMM blog.

Issues with your Mobile signal? What to do

A loss of signal can be frustrating and detrimental to your productivity. The following post offers a step-by-step self-help guide for those on O2, Vodafone and EE networks.

1. Checking your coverage

Firstly, check the coverage and network status in your area to see if you’ve been affected by an outage. Common causes include extreme weather such as strong winds, flooding or falling trees that can affect network masts, alongside  temporary structures such as cranes or scaffolding that can obstruct signal.

Person Using Black Android Smartphone

If your network is carrying out planned or unplanned maintenance, your signal will also probably be affected, you can find the coverage checker for your network below:
– Vodafone
– O2
– EE
If you’re in uncharted territory, your issue could be the building as the signal strength needed to pass through materials, such as window and walls, varies across different sites. Furthermore, the closer you are to a mast, the stronger the signal you’ll receive – influenced by the lay of the land (hills, valleys, forests, etc).

2.  Check your device

In order to ensure its not your device causing the issue. We recommend turning your phone off and on again to refresh your network connection. You may also wish to toggle your flight mode on and off and manually select your network within your phone settings. In some cases, older software can affect your device’s ability  to retrieve signal, to ensure this isn’t the issue, please check for software updates too.

3. Check your SIM

In order to rule out a SIM issue. You can try your phone in another phone belonging to your network or unlocked, or try a different SIM in your phone that belongs to the same network.

Black Smartphone on Black Table Top

4. Check your account

If your account is on hold, this will also prevent network use. Billing issues or a failed top-up could be the cause of your inability to access the network, to check your account you can login to your account via your provider if available, or if you’re a CMM customer you can call our support team on 01252 854352 or email sales@cmmtelecoms.co.uk.

5. Using Wi-Fi for messages and calls in the mean time

Vodafone

For Vodafone users, all you need to use the WiFi service is a compatible device on a supported tariff including Pay monthly Red Extra or Red Entertainment plans, or a Red or Red Value Bundle or one of the following business tariffs:

  • Red, Red Extra, Red Entertainment, Red Value Bundle, Red Sharer
  • Business Value, Business Extra, Business Premier, Business Black, Business Black Global, Business Plus, Business Freedom no-VPN version, Business Advance
  • Latest Public Sector price plansimg_690x200_infographicCompatible devices include:
  • Samsung – Galaxy A3 (2016 and 2017), A5 (2016 and 2017), A6, A8, J5 (2016 and 2017), J3 (2017), J6 (2018), S6, S6 Edge, S6 Edge+, S7, S7 Edge, S8, S8+, S9, S9+, Note8, Note 9 and XCover, 
  • Apple – iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus and iPhone SE, 
  • Huawei – P10, P10 Plus, Smart Mate 10 Pro, P Smart, P20, P20 Pro, P10 Lite, P20 Lite, 
  • Sony – XZ Premium, XZ1, XZ1 Compact, XA 2, XZ2, XZ3
  • Vodafone – N8, Smart Ultra 7, Smart Platinum 7, Smart N9 Lite

No extra  hardware or app is needed. Calls can be made via your standard address book and from your normal number. Better yet, the person you’re calling doesn’t need to have Wi-Fi calling and there is no additional charge for using the WiFi calling service. Any calls you make will come out of your existing UK monthly minutes allowance – as normal calls would via a mobile signal!

The use of WiFi Calling whilst roaming is prohibited and is not supported. However, in certain circumstances it may be possible to enable WiFi Calling whilst abroad. If you’re abroad and attempt to use WiFi calling, your call will be charged at Vodafone’s standard international rates and treated as a call from the UK to an international number. We highly recommend you do not use WiFi calling abroad as Vodafone EuroTraveller, WorldTraveller and other international bundles will not apply.


O2

For O2 users,  WiFi calling is able for Pay Monthly Consumer and Business customers with compatibles and services (Please note this excludes O2 Business Mobex, Best for Business tariffs or Public Service Network tariffs and Pay As You Go users). There’s no need to register or download an app, but you will need to turn on WiFi calling on your device (this service is not available to use abroad). The process varies from phone to phone, but is usually under ‘Phone’ or ‘Connections’ within your settings. Compatible devices include:

  • Apple iPhone Xs, iPhone Xs Max, iPhone X, iPhone Xr, iPhone 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, SE,
  • Samsung Galaxy S10, S10e, S10 Plus, S9, S9 Plus, S8, S8 Plus, Note8, S7, S7 edge and J3 2017, A8, A3 2017, A6, J6, J5 (2017), A5 (2017), Note9, A7, J6+, J4+, A9,
  • Sony Xperia XZ2, Xperia XZ3, XZ2 Compact, XZ Premium, Xperia XA2, Xperia XZ1, Xperia XZ1 Compact,
  • Oneplus 5, 5T, 6, 6T,
  • HTC U11,
  • Doro 8035
  • Google Pixel 3, Pixel 3 XL.

Please note, on some Android devices, Wifi and 4G Calling will only work if you’re using O2 firmware. WiFi calls made are included as part of your usual UK tariff allowance, and out-of-tariff calls are charged at your standard rate. For those using O2 Just Call Me, Mobex, Mobile Recording or Asavie, you will need to remove them to use WiFi Calling – you can always switch back through My O2 or if you’re a CMM customer, get in touch with your account manager by phoning 01252 854352.


EE

For EE users on a Pay Monthly plan,  you’ll need to have the latest software update installed, a compatible device and have switched on WiFi calling in your phone settings. The process varies from phone to phone, but is usually under ‘Phone’ or ‘Connections’ within your settings. Compatible devices include:

  • Apple iPhone 5c, 5s, 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus, X, 
  • Samsung Galaxy S9, S9+, S8, S8+, S7, S7 edge, S6, S6 edge, S6 edge+, A3 (2017), A5 (2017), Note 8, 
  • Nexus 5X, 6P, 
  • Nokia 3, 5, 8, Lumia 550, 650, 950, 950XL, 
  • HTC 10, U11, U11 Life, 
  • BlackBerry Priv, Dtek 50, Dtek 60, KEYone,
  • Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL,
  • Huawei P10, P10 Lite, P10 Plus, P Smart,
  • Sony Xperia XZ1, Xperia XZ1 Compact
  •  EE Hawk.

Calls and texts will come out of your UK monthly allowance (please note this service is unavailable abroad). If you go over your allowances you’ll be charged at standard rates. Calls made using WiFi Calling will not be shown as WiFi calls on your bill. Unfortunately for EE Pay As You Go users this service is currently unavailable.

O2 reveals World’s first wearable tech nail

O2 reveals World’s first wearable tech nail

Mobile giant O2 has partnered with inventor Sean Miles and beauty brand Nails Inc to create the world’s first wearable tech nail. The new nail extension features an embedded miniature Bluetooth chip that can be paired with your smartphone. With the press of a button, you’ll be able to answer a call, play a song or redial the last dialled number. The Mobile Nail will be customisable with various nail art designs available with a range of manicures exclusively designed by Nails Inc.

O2 nail bluetooth

According to O2’s survey results, consumers are looking forward to body augments with 66% believing advances in technology will make life easier and 56% looking forward to augmenting and adapting their bodies, including implantation. The prototype trial took place at the Nails Inc bar in Harvey Nichols, London, up until the 24th of December 2017, however it’s unclear when the new technology will be officially released on the market.

 

3 months free dining card for O2 customers

3 months free dining card for O2 customers

The network giant O2 has teamed up with Gourmet Society to offer you a three months free dining card across 7,000 restaurants nationwide. This means you’ll receive unlimited access to discounts including 25% of your total bill (including drinks), 50% off your food or 2-for-1 meals for absolutely nothing.

FREE for 3 months for O2 customers

Better yet, the Gourmet on the go app will allow you to access your digital membership card, search restaurant locations and track your savings. To access the offer, you’ll need to be signed up to O2 priority. Not registered? Simply enter your mobile number on O2’s priority site and you’ll receive an activation code to get started.

MY GS

Any t’s & c’s?

This priority benefit is for new Gourmet society customers only and cannot be used in conjunction with any other offer, promotion or voucher when you attend a restaurant, set menus are also excluded.

Warning: Vodafone/O2 Phishing Emails

Warning: Vodafone/O2 Phishing Emails 

Across the UK, Vodafone and O2 customers have been receiving various phishing emails. Phishing emails are types of emails usually sent by hackers who impersonate organisations in order to acquire your personal information or to spread a virus to your device.

Below is an example of a Vodafone phishing email:

Fraudsters are targeting customers of Vodafone, and non-customers

Below is an example of an O2 phishing email:

People have been receiving this fake email, pretending to be from O2

Both emails are clearly designed by malicious hackers to panic recipients into clicking the link to see how they’ve run up such a large bill.

How can you identify a phishing email? 

We always recommend that you check the sender of the email. For example, this email above is from “Vodafone 0nline [mailto:montaz@electro-welle.pl” which is NOT a legitimate Vodafone email. Typically, a Vodafone email will always end with the domain @vodafone.co.uk@vodafone.com  or @help.vodafone.co.uk such as noreply@help.vodafone.co.uk. While the official O2 weblink for checking your bill is http://www.o2.co.uk/myo2.

Further warning signs include poor spelling, a strange address which is unusually long and full of special characters, letters and numbers, such as ‘1xxhshf3843334ghh’.

You can also hover your mouse over the link to see the address:

Spam

What to do if you receive a phishing email

We strongly advise that any suspicious emails you receive are deleted immediately, and any links are not opened. If you have clicked on any links, please conduct a virus scan on your device.

We have reported this email to safeguard our customers and are here for you to get in touch if you receive an email of this nature or have any questions. You can do so via email: support@cmmtelecoms.co.uk or phone 01252 854352. We are always more than happy to help.