Monthly Archives: December 2016

Merry Christmas & a Happy New Year!

Merry Christmas & a Happy New Year!

This year we will be giving to Phyllis Tuckwell, a hospice that cares for the terminally ill and their families throughout West Surrey and part of the North East Hampshire. If you would like to, you can make your donation here.
We hope you have a very special Christmas and New Year.

Holiday opening times:

Friday 23rd Dec: 9:00am – 5:00pm
Monday 26th Dec – Monday 2nd Jan: Closed
Tuesday 3rd Jan: 9:00am – 5:30pm

Contact details for the holiday season:

If you really can’t wait, you can get in touch through our emergency email: or leave a message on 01252 856265.

Vodafone Roaming Changes

Vodafone Roaming Changes Callmaster Mobile

Please note

The United Arab Emirates (UAE) is no longer offered as part of Vodafone’s WorldTraveller or Business Traveller products and is now subject to Rest of World Zone rates.
Unfortunately there have been some issues with the removal of UAE and we’d like to update you on what Vodafone is doing to correct them.

New and recommitting customers

Any new or recommitting customers between 16 June and 22 October 2016 will have their £5/day for WorldTraveller and Business Traveller honoured until the end of January 2017, as Vodafone were unable to provide 30 days’ notice prior to the change.

You will therefore see no additional costs to your bill. You’ll receive 30 days’ notice in writing this December to ensure you understand the change and can choose the right course of action for your business.

A billing error for some UAE customers

Unfortunately, an error in Vodafone’s billing system meant that the removal of UAE was not delivered properly for a subset of customers. The data cap was not working for customers, nor were customers receiving text messages while abroad to inform them of their usage.

To support any customers with complaints and high bills due to the recent issue we will be:

  1. Identifying customers with World Traveller  and  Business Traveller who have roamed in the UAE between 16 October and 21 November 2016
  2. Of those customers who have not opted out of Data Capping during this period who have roamed in UAE will be eligible for credits
  3. Credits will be calculated for those customers who have charges above £39.33 and will be automatically generated by the billing team – Please do not raise any credits manually
  4. Please note: Double-credits will not be applied. Any customers who already has credits raised to cover UAE usage due to alternative criteria will not be eligible to receive credits for this usage too

If you have any questions regarding these changes, please do not hesitate to get in touch with your Account Manager via or phone 01252 854352.
We are always more than happy to help!

Kind regards,
The team at Callmaster Mobile.

The best free Christmas apps for your Smartphone

The best free Christmas apps for your Smartphone


Inkly is a free app for both Android and iOS users, that allows you to add photos, or even upload your own handwritten message or signature to your Christmas card’s, directly from your smartphone or tablet. The app features over 3,000 designs to choose from, as well as same day printing and postage on every card ordered by noon. For £2.99 and 49p first class postage, you can’t go wrong.


Download for Android                                   Download for iOS

Manage Christmas

Manage Christmas is a free app for iPhone users that offers easy management of your Christmas shopping. The app allows  you to set a target budget whether that be an overall budget or budgets given to each individual recipient and then calculates how much you have left after each purchase you add in. In addition, the app also offers a handy idea’s section for those you’re struggling to find a gift for.


Download for iOS

Elf yourself

Elf yourself is a free app for iOS and Android devices that allows you to upload up to five faces which are put onto singing and dancing elves. You can then choose from a range of free or paid themes, depending on what get’s your feet moving…

Elf yourself - Staring the team at Callmaster Mobile

Elf yourself – Staring the team at Callmaster Mobile

Download for Android                                   Download for iOS

Perfect Christmas Dinner

Cooking for the family at Christmas can be quite a challenge, which is why the professional tutors at Ashburton Cookery School created a free app for iOS devices, full of expert guidance. The app includes over 25 step-by-step video recipes covering Christmas Canapés, Main Courses, Accompaniments, Puddings and Drinks, plus tools such as a shopping list maker and a menu list to help you get organised.


Download for iOS

Secret Santa Tombola

Perfect for the Office Secret santa, the free tombola app allows you to find a gift whilst sticking to your budget. Simply select your chosen gender, pick the type of gift you’re looking for from ‘Cheeky’, ‘Fun’ or ‘Cute’ and then add your budget. Spin the tombola and view the recommended gift, buy instantly online or spin again if it’s not right for you.

BeFunky Collage

Download for iOS

Christmas Radio

Christmas Radio is a free app for both Android and Apple users that allows you to connect over WiFi and cellular networks, and get in the Christmas spirit with hits from over 50 unique stations, including a station that broadcasts directly from the North Pole.

BeFunky Collage

Download for Android                                   Download for iOS


Finally, StreetLink is a free app for Android and iOS devices that provides a way for members of the public to inform local authorities about rough sleepers in their area and help get them off the streets. Over the last year there have been almost 11,000 alerts to local services, and StreetLink has directly helped 4,000 rough sleepers in the first year since its launch.


Download for Android                                   Download for iOS

How to hard reset your Apple iPhone 7 or iPhone 7 Plus

How to hard reset your Apple iPhone 7 or iPhone 7 Plus

The Apple iPhone is essentially a computer and like many computers, it needs a reboot from time to time. A hard reset forces a reboot and can help when your iPhone slows down or freezes by fully closing down all applications and starting them up again from scratch – this does not mean wiping off everything you have stored.

To conduct a hard reset, follow the steps below:

Step 1 :- Press and hold the Lock/Wake button on the right hand side of your iPhone.

Step 2 :- At the same time, press and hold down the Volume Down button on the left side while keeping the Lock/Wake button pressed.

Step 3 :- Keep holding both the buttons until the screen turns black and then switches back on to display the Apple Logo.

Step 4 :- Wait for a couple of seconds until your iPhone boots up completely and displays the Lock screen.

For help with support issues, please do not hesitate to contact your account manager on 01252 854352 or email .