Monthly Archives: August 2013

How to “hard reset” an iPhone

The apple iPhone is essentially a computer and like many other computers it needs a reboot from time to time. Now a reboot is different from just turning it off and on again, a special process has to be followed to tell the device to fully close down all applications and start them again from the scratch (this does not mean wiping off everything you have stored).

On a handset with a removable battery the process was quite simple, taking the back cover off and removing the battery whilst the phone is on and then replacing it was the most common way of rebooting, iPhones are a little different.

Step 1 :- Press and hold the home button (the circle in the bottom centre of the handset as you look at the screen) and the snooze/awake button on the top edge.

Step 2 :- Continue holding both buttons until the screen changes and the phone begins to restart (this can take 15-60 seconds).

Step 3 :- Let go of both buttons when you see a silver apple logo on the screen (the phone is rebooting).

It may take some time for the phone to reload/reboot from this stage, don’t be alarmed just let the phone restart naturally.


Fibre connectivity brings VoIP to those previously disconnected

Back in late 2010 I hit a wall whilst building a solution for a customer. We had invested hours in getting to know every inch of the business, how they operated, how they made money and where they wanted to improve.

The company in question needed greater capacity to their office phone system, they had recently expanded and they had plans in place to increase headcount further. The office was in a rural area, prone to transport issues when the snow and ice of the winter arrived as staff travelled at least 15 miles to get to work.

They wanted a phone system that didn’t require a large investment in hardware, something scalable as new staff arrived, they needed to avoid long lead times of waiting for engineers to install lines, a system easy to budget for and flexible to use from multiple locations.

BUT, their internet connection was awful, and being a design & marketing services business they needed every ounce of connectivity to focus on delivering their artwork promptly to their customers. VoIP just wasn’t an option.

We found a solution that coped with all the demands in the short term but we knew we needed to build something better long term.

Fibre connectivity (FTTC) has given us the opportunity to deliver what we wanted to first time round. The business has moved from speeds of 2.5Mbps down & 0.7mbps up to 75Mbps down & 18Mbps up. Fibre To The Cabinet (FTTC) will dramatically improve their productivity as they no longer have to wait an eternity for files to upload and it will give them the scalable, flexible, low cost phone system they needed in the dark days at the end of 2010.

Talk to us now to find out if FTTC is in your area and let us show how it can do more than just load webpages really quickly.

Would you swap your fixed broadband for 4G data?

According to Ofcom director of Research, James Thickett, the mass market roll out of 4G services will see businesses swapping traditional fixed line broadband services for 4G connectivity.

“Smartphones have not been a substitute for fixed broadband yet, but with 4G coming in, we will start to see this happen.”

What are your views on this? Do you understand what 4G could do for your business beyond giving you a fast speed data network (the only benefit the current provider EE seem to focus on)? Have you considered the productivity gains that remote working can bring to your company?

Would a balance of the two, fixed data and 4G, suit you better? Please share your thoughts.

Thanks to Mobile News Magazine for the quotes from Mr Thickett.

BlackBerry seeks “strategic alternatives” – who is set to pounce?

On the 12th August 2013 the board of directors at BlackBerry announced they have formed a special committee to “explore strategic alternatives to enhance value and increase scale in order to accelerate BlackBerry 10 deployment. These alternatives could include, among others, possible joint ventures, strategic partnerships or alliances, a sale of the Company or other possible transactions”

Two phrases stick out for me on this one “possible joint venture” & “sale of the Company”

I would be surprised to see a joint venture with another mobile player or OS provider at this stage, the tight tie up between Nokia and Microsoft is slowly increasing sales numbers of the Nokia Lumia range, but there aren’t many other cases of it happening and my gut feel is that BlackBerry need something to move quickly for them.

So are they ripe for a “sale of the Company” to another manufacturer? I can’t think who would have the cash and the incentive to do so, apple have their ways of working, they certainly have the cash but the desire?

Samsung are nearing, according to figures we have seen, a domination of the smartphone market, so you would have to ask if they need BlackBerry to continue on this road.

So what about a network? There have been rumours in the past of Vodafone interest, but they have recently sunk an enormous amount of cash into the purchase of Cable & Wireless as they pursue their plan of being the number 1 choice for unified communications and not just a mobile telecommunications company.

All we can say is that the official statement is out there, at the time of writing shares have been suspended from trading, so moves may well be in place.

Regardless of what happens in my non-important opinion, a healthy, competitive BlackBerry are an important component of the telecommunications sector. Many of our customers still favour the security of BlackBerry and it’s proven ability to fire through emails on the move. Add to that, BB10 is such a leap forward in operating system from BB7 that I want to see them keep fighting back in the smartphone wars.

Good luck BlackBerry.

what do we do in the 15,180 hours a year we invest in our customers?

Businesses ask us: why CMM?

Did you see when we ran the numbers?

Why CMM? – 15,180 hours & £197,850.67

We invest 15,180 hours a year in our customers businesses, making them more productive and profitable.

So here is a quick run down of how that adds up, our figures are based on 10 folk in the office, 7 hours a day, 5 days a week, not inc BH and weekends!

We spend 2698 hours giving our customers best advice on phones, tariffs and productivity tools
768 hours offering hints and tips on getting more out of your handsets
1024 hours organising and managing same day and next day swap outs of faulty handsets, yes, unfortunately, technology does go wrong from time to time, and sometimes people sit on them, drop them, wash them and lose them.
1924 hours rectifying billing errors, we don’t create these but we do help fix them when they happen.

Add to that 6129 hours doing things like, SIM swaps, call bars, insurance claims, NUC codes, PAC codes, voicemail set up, preventing bill shock, transferring data, saving treasured photos, setting up email and a whole range of other things.

That leaves just over 2.5k hours left on admin, eating our lunch, going to the loo, stuff like that.

Did I mention the best bit? We don’t charge you for our service.

Are we talking yet?

CMM, service led telecomms

CMM, service led telecomms for your business

Why CMM? – 15,180 hours & £197,850.67

Why Callmaster Mobile?
Like most businesses, CMM are often asked by prospective customers why they should use our service and as most of the time we are dealing with someone interested in facts and figures (an MD or FD) we decided it would be good to run some numbers.

CMM’s annual investment in our customer’s business: 15,180 hours
YES, you read that right, 15,180 hours, that is nearly
2 YEARS if you work 24 hours a day, 365 days a year

we invest in you

we invest in you

Now if you paid someone the national average wage (according to ONS 2012) for those hours it would cost you £197,850.67.  Don’t forget the 67p, we don’t, because we pay attention to detail.

So yes, we do strive to get you the best value deal for your mobile telecommunications, we do keep you on the most up to date tariff, we do tell you about new handsets, but so do the mobile networks if you speak to them directly.

We are not simply a tariff based business, we do a lot more for our customers in those 15,180 hours – we guide, we recommend, we reassure, we liaise, we manage, we are there in person when you need us so you can concentrate on your business.

We appreciate these are big numbers we can break them down for you in future posts, but if you want to talk about them today then get in touch

Check out our infographic on the topic, simply click and be amazed!