Tag Archives: Mobile working

what do we do in the 15,180 hours a year we invest in our customers?

Businesses ask us: why CMM?

Did you see when we ran the numbers?

Why CMM? – 15,180 hours & £197,850.67

We invest 15,180 hours a year in our customers businesses, making them more productive and profitable.

So here is a quick run down of how that adds up, our figures are based on 10 folk in the office, 7 hours a day, 5 days a week, not inc BH and weekends!

We spend 2698 hours giving our customers best advice on phones, tariffs and productivity tools
768 hours offering hints and tips on getting more out of your handsets
1024 hours organising and managing same day and next day swap outs of faulty handsets, yes, unfortunately, technology does go wrong from time to time, and sometimes people sit on them, drop them, wash them and lose them.
1924 hours rectifying billing errors, we don’t create these but we do help fix them when they happen.

Add to that 6129 hours doing things like, SIM swaps, call bars, insurance claims, NUC codes, PAC codes, voicemail set up, preventing bill shock, transferring data, saving treasured photos, setting up email and a whole range of other things.

That leaves just over 2.5k hours left on admin, eating our lunch, going to the loo, stuff like that.

Did I mention the best bit? We don’t charge you for our service.

Are we talking yet?

CMM, service led telecomms

CMM, service led telecomms for your business