Tag Archives: iPhones

Hard reset and manual roam is the mobile equivalent of rebooting your PC

About 3 days before the launch of the iPhone 4S the BlackBerry makers, Research In Motion, experienced a considerable issue with their servers that left many users without email access for up to 3 days.

So this morning when the calls started to trickle through from customers regarding issues they were having with their BlackBerry devices I did think for a couple of seconds that somehow apple had done it again, this time to coincide with the launch of the iPhone 5.

Now obviously apple had nothing to do with RIM’s server issues.

my mind quickly moved back to business and by 12 I realised that the number of calls to our office from customers was far less than the number of local business people on social media platforms like Twitter, calling out for news, knowledge and help with their BlackBerry’s.

Most of customers know about the power of the “hard reset and manual roam” it is easy to complete on a BlackBerry because you can actually remove the battery (unlike many other smartphones) and the process to ask the handset to actually search for a mobile network is straightforward (both plus points for BB as a business tool) and it saves them time because it acts like the first line of IT support they many joke about, the ” have you tried shutting it down and rebooting it yet” method.

Most handsets have a way of doing this as well, if you need to know how to do it on your device then drop a comment at the bottom with your handset type and we can send you the details.