Category Archives: Vodafone

Warning: Vodafone/O2 Phishing Emails

Warning: Vodafone/O2 Phishing Emails 

Across the UK, Vodafone and O2 customers have been receiving various phishing emails. Phishing emails are types of emails usually sent by hackers who impersonate organisations in order to acquire your personal information or to spread a virus to your device.

Below is an example of a Vodafone phishing email:

Fraudsters are targeting customers of Vodafone, and non-customers

Below is an example of an O2 phishing email:

People have been receiving this fake email, pretending to be from O2

Both emails are clearly designed by malicious hackers to panic recipients into clicking the link to see how they’ve run up such a large bill.

How can you identify a phishing email? 

We always recommend that you check the sender of the email. For example, this email above is from “Vodafone 0nline [mailto:montaz@electro-welle.pl” which is NOT a legitimate Vodafone email. Typically, a Vodafone email will always end with the domain @vodafone.co.uk@vodafone.com  or @help.vodafone.co.uk such as noreply@help.vodafone.co.uk. While the official O2 weblink for checking your bill is http://www.o2.co.uk/myo2.

Further warning signs include poor spelling, a strange address which is unusually long and full of special characters, letters and numbers, such as ‘1xxhshf3843334ghh’.

You can also hover your mouse over the link to see the address:

Spam

What to do if you receive a phishing email

We strongly advise that any suspicious emails you receive are deleted immediately, and any links are not opened. If you have clicked on any links, please conduct a virus scan on your device.

We have reported this email to safeguard our customers and are here for you to get in touch if you receive an email of this nature or have any questions. You can do so via email: support@cmmtelecoms.co.uk or phone 01252 854352. We are always more than happy to help.

Vodafone Roaming Changes

Vodafone Roaming Changes Callmaster Mobile

Please note

The United Arab Emirates (UAE) is no longer offered as part of Vodafone’s WorldTraveller or Business Traveller products and is now subject to Rest of World Zone rates.
Unfortunately there have been some issues with the removal of UAE and we’d like to update you on what Vodafone is doing to correct them.

New and recommitting customers

Any new or recommitting customers between 16 June and 22 October 2016 will have their £5/day for WorldTraveller and Business Traveller honoured until the end of January 2017, as Vodafone were unable to provide 30 days’ notice prior to the change.

You will therefore see no additional costs to your bill. You’ll receive 30 days’ notice in writing this December to ensure you understand the change and can choose the right course of action for your business.

A billing error for some UAE customers

Unfortunately, an error in Vodafone’s billing system meant that the removal of UAE was not delivered properly for a subset of customers. The data cap was not working for customers, nor were customers receiving text messages while abroad to inform them of their usage.

To support any customers with complaints and high bills due to the recent issue we will be:

  1. Identifying customers with World Traveller  and  Business Traveller who have roamed in the UAE between 16 October and 21 November 2016
  2. Of those customers who have not opted out of Data Capping during this period who have roamed in UAE will be eligible for credits
  3. Credits will be calculated for those customers who have charges above £39.33 and will be automatically generated by the billing team – Please do not raise any credits manually
  4. Please note: Double-credits will not be applied. Any customers who already has credits raised to cover UAE usage due to alternative criteria will not be eligible to receive credits for this usage too

If you have any questions regarding these changes, please do not hesitate to get in touch with your Account Manager via support@callmastermobile.co.uk or phone 01252 854352.
We are always more than happy to help!

Kind regards,
The team at Callmaster Mobile.

Vodafone 4G roll out in 413 new places

Vodafone 4G roll out in 413 new places

Vodafone now has 821 cities, towns and villages taking advantage of 4G, with 408 places 4G ready, and 413 that have started the roll out.

These figures include:

  • 8 new places ‘Starting to Rollout’: St Ives, Annfield Plain, Bacup, Benfleet, Bishop Auckland, Blackpool, Burnham-on-Sea/Highbridge, Carlisle, Exeter, Halstead (Braintree), Henlow/Shefford, Kirkby in Ashfield, Lichfield, Lytham St. Annes, Maltby, Morecambe, Plymouth, Stafford
  • 18 new places ‘4G is here’: Aldershot, Bedlington, Bellshill, Belper, Bessacarr, Bridgwater, Farnworth, Folkestone, Hedge End, Hetton-le-Hole, Hythe (Kent), Llandudno, Morley, Prestwick, Redcar, Royal Leamington Spa, Sandy, South Normanton/Pinxton.

The remaining places for the Vodafone 4G roll out include:

A: Abercarn/Newbridge, Abertillery, Accrington, Airdrie, Alexandria, Alfreton, Alsager, Alton (Hants), Amersham, Ammanford, Anston/Dinnington, Antrim, Ashby-de-la-Zouch,  Ashington (Wansbeck), Ashton-in-Makerfield, Aylesbury, Ayr,

B: Banbridge, Banbury, Bangor (Northern Ireland), Barnsley, Barnstaple, Barry, Basildon, Bath, Bedworth, Beeston and Stapleford, Berkhamsted, Beverly, Bicester, Bidduplh, Billericay, Billingham, Bishop’s Stortford, Blackburn, Bletchley, Blyth, Bodmin, Bolsover, Bolton, Bourne End/Flackwell Heath, Braintree, Bridgend, Brighnorth, Bridlington, Brighouse, Bristol, Brixham, Broadstairs, Bromley Cross/Bradshaw, Brownhills, Buckhaven, Buckley, Burgess Hill, Burntwood, Burton Upon Trent, Bury St Edmunds,

C: Caerphilly, Caldicot, Caine, Camberley/Frimley, Camborne/Redruth, Cambridge/Milton, Cannock, Canvey Island, Cardiff, Carrickfergus, Carterton, Catshill, Central Milton Keynes, Chard, Chelmsford, Chepstow, Chesham, Chester, Chorley, Cleethorpes, Clevedon, Clifon (Notts), Coalville, Colchester, Coleraine, Conisbrough, Connah’s Quay, Cookstown, Corby, Corsham. Cowdenbeath, Craigavon, Cramlington, Crawley (West Sussex), Crewe, Cumbernauld, Cwmbran,

D: Darlington, Darwen, Daventry, Dawlish, Deal, Dearne, Denton (Tameside), Derby, Devizes, Didcot, Dordon/Polesworth, Dover, Dungannon, Dunstable, Durham,

E: Eaglescliffe, East Kilbride, East Retford, Eastleigh, Eastwood, Eccles, Elgin, Elland, Ellesmere Port, Epsom and Ewell, Evesham, Exmouth,

F: Farnham, Faversham, Fawley, Felixstowe, Ferndown, Fleetwood, Formby, Fraserburgh, Frome,

G: Gainsborough, Garforth, Gelligaer, Gillingham, Glossop/Hollingworth, Gloucester, Golborne, Gorseinon, Gourock, Grantham, Great Sankey, Great Wyrley, Great Yarmouth, Greenock, Grimsby,

H: Hailsham, Halesowen, Halifax, Harpenden, Harrogate/Knaresborough, Harwich, Haslemere, Havant, Hawick, Haxby, Haydock, Hayling Island, Hazlemere/Tylers Green, Heanor,  Hebburn, Heckmondwike, Helston, Haslemere, Havant, Hawick, Haxby, Haydock, Hayling Island, Hazlemere/Tylers Green, Heanor, Hebburn, Heckmondwike, Helston, Hereford, Herne Bay, Hertford, Heswall, Heywood, High Wycombe, Hinckley, Hindley, Hitchin, Hockley, Holmfirth/Honley, Horbury, Horley, Horwich, Hove, Hoylake/West Kirby, Hoyland Nether, Hucknall, Huntingdon,

I: Ilfracombe, Ilkley, Immingham, Innsworth/Churchdown, Inverness, Inverurie, Ipswich, Irvine,

J: Johnstone,

K: Kempston, Kenilworth, Johnstone, Kempston, Kenilworth, Keynsham, Kidderminster, Kidlington, Kidsgrove, Kilmarnock, Kilwinning, Kimberley, King’s Lynn, Kingswood, Kirby Muxloe, Kirkintilloch, Knottingley, Knutsford,

L: Lancaster, Largs, Larkhall, Larne, Leighton Buzzard, Letchworth, Lincoln, Lantrisant/Pontyclun, Llantwit Major, Longton, Loughborough, Louth, Lowestoft, Luton,

M: Mablethorpe/Sutton on Sea, Macclesfield, Madeley, Maesteg, Maidenhead, Maldon, Mangotsfield, Market Drayton, Market Harborough, Marple, Matlock, Melksham, Merthyr Tydfil, Middleton, Middlewich, Milngavie, Milnrow, Minehead, Minster, Montrose, Morpeth, Motherwell, Mountain Ash/Abercynon, Mountsorrel,

N: Nailsea, Nantwich, Neath, Nelson, Neston, Newark-on-Trent, Newburn, Newcastle-under-Lyme, Newhaven, Newmarket, Newport, Newry, Newton Abbot, Newton-le-Willows, Newtownabbey, North Milton Keynes, Northampton, Northwich, Norton-Radstock, Norwich, Nuneaton,

O: Oakdale/Pontllanfraith. Oakengates/Donnington, Ormskirk, Orrell, Oswestry, Oxford,

P: Paignton, Peacehaven, Penicuik, Penzance, Peterborough, Peterhead, Peterlee, Petersfield, Pontardawe/Clydach, Port Glasglow, Port Talbot, Poulton-le-Fylde, Poynton, Prescot, Preston, Prudhoe, Pudsey, Pyle,

R: Ramsbottom, Ramsgate, Rawtenstall, Reigate/Redhill, Rhondda, Rhosllanercrhugog, Ripon, Risca, Rochdale, Rochester, Rochford, Romsey, Rosyth, Rothwell (Leeds), Rottingdean/Saltdean, Royal Tunbridge Wells, Royston (Herts), Royton, Rugby, Runcorn, Rushden,

S: Saltash, Sandbach, Sandown/Shanklin, Seaford, Seaham, Shepshed, Shrewsbury, Skegness, Skelmersale, Skipton, Sleaford, Sompting/Lancing, South Kirkby/South Elmsall, Southend-on-Sea, Southport, Southwick, Spalding, Spennymoor, St.Helens, St.Ives, St. Neots, Standish, Stanford Le Hope/ Corringham, Stapenhill/Winshill, Stevenage, Stockton Heath/Thelwall, Stoke Gifford, Stoke-on-Trent, Stourbridge, Stourport-on-Severn, Stowmarket, Street, Strood, Sudbury East, Sutton Coldfield. Swadlincote, Swanley/Hextable, Swansea,

T: Tadley, Taunton, Taverham, Telford Dawley, Thame, Thornbury, Thornton/Cleveleys, Tonbridge, Tring, Troon (Sth Ayrshire), Trowbridge, Tyldesley,

U: Uckfield, Ulverston,

V: Verwod,

W: Walkden, Walnut Tree, Walkden, Walnut Tree, Ware, Warminster, Warrington, Warwick, Wellingborough, Wellington (Shropshire), Welwyn/Codicote, West Bromwich, Westbury, Weston-Super-Mare, Weymouth, Whitby, Whitley Bay, Whitstable, Whittlesey, Wigan, Winsford, Wisbech, Wishaw, Witham, Witney, Wolverton/Stony Stratford, Wombourne, Woodbridge, Worcester, Workington, Worksop, Worsbrough, Worthing,

Y: Yately, Yeovil.

Vodafone Roaming Price Changes

Vodafone Roaming Price Changes

Vodafone will be reducing the price of many of their roaming services, in line with new EU roaming regulations from April 30th 2016.

Vodafone Roaming Price Changes

For users on 4G Red, Red, Red+, Red Business, Essentials, Your Plan Small Business, Business Single plans, Your Plan, Standard Bundle, Red Bundle, Red Value Bundle, Business Premier, One Net Express Single Plans, Business Plus, Business Advance, Business Sharer including Express, Red Sharer including Express price plans, charges will now be:

  • Making Calls: 3.6p per minute
  • Receiving Calls: 0.8p per minute
  • Sending Texts: 1.4p per text
  • Sending Picture Messages: 3.6p per picture message
  • Using Data: 3.6p per MB

What about roaming extras?

Vodafone has also reduced the charges of their roaming extras as follows:

  •  Roaming Discount 1, 2, and 3: in Europe Zone 1 will cost 3.6p a min to make a call, 0.8p a min to receive a call, 1.4p a text and 3.6p for a picture message. Data will cost 3.6p a MB.
  •  Ireland Caller and Ireland Caller Extra: calls made from Republic of Ireland will cost 3.6p a min, and text messages sent in Republic of Ireland will be 1.4p a text.
  • 1GB and 2GB Worldwide Data Allowances: excess charges in Europe Zone 1 will be 3.6p a MB.
  • European Monthly DataTraveller: excess charges in Europe Zone 1 will be 3.6p a MB.
  • European Daily DataTraveller: the daily data allowance will be 50MB. The rate for excess charges in Europe Zone 1 will be 3.6p a MB.
  • 100MB Daily Business Mobile Broadband Continental: the daily allowance will be increased to 200MB.
  • Monthly Roaming Text Allowance: the daily inclusive allowance will be 25 text messages.
  • Monthly 60 min, 120 min and 500 min European Voice Roaming: the monthly inclusive allowance will be increased to 350 min, 570 min and 2,100 min respectively.
  • Vodafone Europe: The monthly charge will be cancelled for this service. You’ll just pay 3.6p a min to make a call and it will be free to receive one. It will cost 1.4p to send a text message and 3.6p for a picture message. Data costs 3.6p a MB.

No changes to Worry-free Roaming

Vodafone are not making any changes to their Worry-free Roaming services. So you’ll still be able to use your UK data, minutes and texts abroad – all for a simple daily fee that you’ll only pay on the days you use your phone.

Here’s a reminder of Vodafone’s Worry-free Roaming services:

  • Vodafone EuroTraveller lets you use your UK minutes, texts and data in 40 countries across our Europe Zone for just £3 a day (inc VAT where applicable).
  • Vodafone WorldTraveller lets you use your UK minutes, texts and data for just £5 a day (ex VAT) in over 58 countries – so you can stay connected around the globe.
  • Vodafone Business Traveller covers Europe and World Zones with one simple service. It allows you to use your UK data, minutes and texts in 98 countries across the globe for just £2.50 extra a day (exc. VAT) in our Europe Zone or £5 extra a day (exc. VAT) in our World Zone.

Please note the changes in roaming charges may reduce the value for money that EuroTraveller previously offered, depending on your usage levels, please get in touch with your account manager if you have any questions or would like to discuss your options. We are always more than happy to help.

E: Sales@callmastermobile.co.uk                                                                T: 01252 854352

Vodafone Sure Signal

No 3G? Stay connected with Vodafone Sure Signal

Vodafone’s Sure Signal creates a 3G signal using your home broadband connection – ideal for those living in rural areas or a basement flat where it can be difficult to get a mobile reception. Typically the signal reaches about 30 metres, and can be fitted straight into a plug socket – and with an extra plug, you won’t lose socket space.

No 3G? Stay connected with Vodafone Sure Signal

The gained 3G signal can be used for both voice calls and data, and offers you the ability to have up to 4 concurrent calls – perfect for a large family or a small office. While in total you can register up to 32 Vodafone numbers to use your Sure Signal. To make use of Sure Signal, you’ll need a Vodafone mobile or a voice-enabled tablet or dongle connected to the Vodafone 3G network and a fixed-line home broadband with a minimum upload and download speed of 1Mbps.

We offer Sure Signal for just £83.33 + VAT, which includes all set up with numbers registered. Get in touch today: 01252 854352.

Vodafone International Guide

Vodafone International Pay monthly call charges

  • Prices include VAT where applicable.
  • Calls are charged by the minute and will be rounded up to the nearest whole pence – for example, if you call someone for 2 minutes 45 seconds, you’ll be charged for 3 minutes.

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Please contact your account manager to find out if you have this bolt on in place or are applicable to use Vodafone International, or alternatively opt in or out by calling 36888 from your Vodafone mobile.


Vodafone International Pay monthly call charges for those on the Red Plan

CALLS, TEXT AND DATA OUTSIDE THE UK

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Vodafone International Pay monthly call charges for those on the Red Plan Continued

  • In Europe Zone 1 and Europe Zone 2 you will be charged for calls made in 1 second increments with a 30 second minimum call charge. All calls you receive are charged per second.
  • In USA & Canada you will charged for calls made and received in 1 minute increments with a 1 minute minimum call charge.
  • In Asia Pacific, Rest of World Zone 1 and Rest of World Zone 2, you will be charged for calls made in 1 minute increments with a 1 minute minimum call charge. For receiving calls, you will be charged in increments (depending on your price plan) with a minimum call charge.

INTERNATIONAL CALLS, TEXTS AND VIDEO CALLS FROM THE UK

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List of Countries by Zone:

Europe Zone 1: Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (inc. Monaco), Germany, Gibraltar, Greece, Hungary, Iceland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal (inc. Madeira), Republic of Ireland, Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden

Europe Zone 2: Albania, Bosnia and Herzegovina, Faroe Islands, Guernsey, Isle of Man, Jersey, San Marino, Switzerland, Turkey

USA & Canada

Asia Pacific: Australia, New Zealand, Singapore, South Africa, Taiwan, Thailand.

Rest of World Zone 1: All other countries.

Rest of World Zone 2: Andorra, Greenland, Lebanon, Libya, Uzbekistan.

Line Rental Bundle

Alternatively, you can purchase a Line Rental Bundle for Vodafone International for £4.17. This is available to those Vodafone Red 3G, 4G and Red Sharer plans, please contact your account manager to get set up.

The Line Rental Bundle means you will pay a monthly charge for reduced rates on international calls:

  • 17p per minute to landlines and mobiles and 24p a text
    Canada, China, USA.
  • 17p per minute to landlines and 12.5p per minute to mobiles and 24p a text
    Albania, Andorra, Australia, Austria, Bangladesh, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, FYR Macedonia, Germany, Gibraltar, Greece,  Hong Kong, Hungary, Iceland, India, Italy, Japan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, New Zealand, Nigeria, Norway, Poland, Portugal (including Azores and Madeira), Republic of Ireland, Romania, Russia, San Marino, Serbia, Singapore, Slovak Republic, Slovenia, South Africa, Spain (including Balearic and Canary Islands), Sweden, Switzerland, Thailand, Turkey, Vatican City.
  • 33p per minute to landlines and 16.67p per minute to mobiles and 24p a text
    Argentina, Bahamas, Bermuda, Brazil, Egypt, Ghana, Iraq, Israel, Jamaica, Kenya, Korea South, Kuwait, Lebanon, Malaysia, Pakistan, Philippines, Saudi Arabia, Sri Lanka, Taiwan, Trinidad and Tobago, Ukraine, United Arab Emirates, Zimbabwe.
  • 25p a minute to landlines and mobiles and 24p a text
    All other countries, excluding Cuba, the Channel Islands and Isle of Man (these are not included in Vodafone International). All prices are excluding VAT with a one minute minimum call charge.

Vodafone International Pay as you go call charges

  • Prices include VAT where applicable.
  • Calls are charged by the minute and will be rounded up to the nearest whole pence – for example, if you call someone for 2 minutes 45 seconds, you’ll be charged for 3 minutes.

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Please contact your account manager to find out if you have this bolt on in place or are applicable to use Vodafone International, or alternatively to opt in, either text INTERNATIONAL to 2345 or call 36888 free from your Vodafone mobile.


Vodafone Business Sharer – Calls, Texts & Data outside the UK

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Vodafone Business Sharer – Calls, Texts & Data outside the UK
Continued

  • In Europe Zone 1 and Europe Zone 2, you will be charged in one second increments with a 30 second minimum call charge. All calls you receive are charged per second.
  • In the USA & Canada you will be charged for the calls you make and receive in one minute increments with a one minute minimum call charge.
  • In the Rest of World Zone 1 and the Rest of World Zone 2 you will be charged for calls made in one minute increments with a one minute minimum call charge. For receiving calls, you will be charged in increments (depending on your price plan) with a minimum call charge.

List of Countries by Zone:

Europe Zone 1: Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (inc. Monaco), Germany, Gibraltar, Greece, Hungary, Iceland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal (inc. Madeira), Republic of Ireland, Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden

Europe Zone 2: Albania, Bosnia and Herzegovina, Faroe Islands, Guernsey, Isle of Man, Jersey, San Marino, Switzerland, Turkey USA & Canada

Rest of World Zone 1: All other countries

Rest of World Zone 2: Andorra, Greenland, Lebanon, Libya, Uzbekistan