Category Archives: Vodafone

What is Vodafone Global Roaming and how do I use it?

What is Vodafone Global Roaming?

Vodafone Global Roaming has replaced EuroTraveller and WorldTraveller and is included in all new and existing Pay Monthly plans. The service lets you take your home plan of data, texts and minutes to 110 destinations across the globe.

In 50 of the 110 destinations, you can use your home plan without any extra charge, even if you’re using your minutes from Croatia or checking your emails in France. Click here to view the 50 roam free destinations now

In the other 60 destinations you’ll pay just £5 a day to use your home plan of data, minutes and texts. You’ll only be charged on the days you use your phone. Better yet, receiving calls and texts is free, so if you only take calls or read texts on any given day, you won’t incur the £5 charge. Click here to view the 60 roam further destinations now

How to enable Global Roaming

All new and existing Pay monthly plans (handset, SIM only and Mobile Broadband) have Vodafone Global Roaming added automatically – no registration or activation is required! However, to use it, you need to have Data Roaming enabled on your device and ensure the “data while abroad bar” is disabled in your My Vodafone account or the My Vodafone App, you can contact your account manager if you need any help with this.

Vodafone Global Roaming lets you use your UK allowances for:

  • Calls to standard UK landline numbers*
  • Calls to standard UK mobile numbers*
  • Texts sent to standard UK landline and mobile numbers*
  • Calls and texts to standard landlines and mobiles in the country within which you’re roaming. For example, if you’re in Greece and call a local restaurant to book a table
  • If you’re in one of the Roam-free destinations, calls and texts to other Roam-free destinations are also included. For example, if you’re in Spain and phone a hotel in France this would be included
  • Any data used from your UK data allowance and Extras.  If you do exceed your data allowance, you’ll pay the same as you would in the UK for going over your allowance

*Standard UK numbers – UK landlines starting with 01, 02 and 03, and standard UK mobile numbers starting with 07.

Vodafone Global Roaming does NOT include:

  • Calls to non-geographic and premium-rate numbers
  • Calls and texts from one of the Roam-free destinations to one of our Roam-further destinations, for example calls between Spain and Canada
  • Calls and texts between Roam-further destinations, for example calls between Canada and the USA
  • Your entertainment pack of either NOW TV Entertainment Passor Sky Sports Mobile TV. However, Spotify Premium can be used while roaming.
  • Calls, texts and data used while connected to a Maritime or Aerospace network – this can happen when travelling on a ferry or plane

Countries not included:

Afghanistan, Algeria, Andorra, Angola, Armenia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Botswana, Brunei, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic, Chad, Comoros, Republic of the Congo, Cote d’lvoire, Cuba, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Georgia, Guinea, Guinea-Bissau, Honduras, Iran, Iraq, Jordan, Kazakhstan, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Palestine, Papua New Guinea, Paraguay, Phillipines, Rwanda, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Korea, South Sudan, Sri Lanka, Sudan, Swaziland, Syria, Taiwan, Tajikistan, Tanzansia, Timor-Leste, Togo, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab mirates, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia and Zimbabwe.

Vodafone Roaming update

Vodafone Roaming update

New and upgrading customers on Red price plans on the Gemini billing platform will be subject to new Vodafone Roaming rates. For most destinations, this will mean you’ll reap the benefits of a significant price drop, with rates far cheaper than before. However, in some destinations, the prices have increased. For more information, click here to view the tables on pricing and roaming zones or click the image below.

CMM MAp

Zone 1

Afghanistan, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bonaire, Botswana, Brazil, British Virgin Islands, Brunei, Cambodia, Canada, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo (Democratic Republic of), Congo (People’s Republic of), Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, French Polynesia, Gabon, Georgia, Ghana, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lesotho, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Mozambique, New Zealand, Nicaragua, Niger, Nigeria, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saba (Netherland Antilles), Samoa Western, Serbia, Singapore, Sint Eustatius (Netherland Antilles), Sint Maarten, Solomon Islands, South Africa, Sudan (South), Sri Lanka, St Kitts And Nevis, St Lucia, St Vincent, Suriname, Swaziland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Turks & Caicos, Uganda, Ukraine, United States  of America, Uruguay, Us Virgin Islands, Vanuatu, Venezuela, Yemen and Zambia

Zone 2

Algeria, American Samoa, Belarus, Bolivia, Cameroon, Guinea, Guinea-Bissau, Korea, Kyrgyzstan, Laos, Liberia, Macau, Malawi, Mauritania, Mauritius, Morocco, Myanmar, Oman, Saudi Arabia, Senegal, Seychelles, Sierra Leone, United Arab Emirates, Uzbekistan

Zone 3

Andorra, Burkina Faso, Burundi, Cape Verde, Gambia, Libya, Mali, Namibia, Nepal, Tunisia, Vietnam, Zimbabwe

Zone 4

Ascension Islands, Angola, Belize, Bhutan, Comoros, Cook Islands, Cuba, Djibouti, Equatorial Guinea, Ethiopia, Falkland Islands, Greenland, Lebanon, Madagascar, Maldives, New Caledonia, Saint Helena, Sao Tome And Principe, Somalia, Syria, Timor (East), Turkmenistan

Existing customers (including those already on the listed Red Plans) will not be affected by the changes listed above and will be subject to their current roaming rates, until otherwise informed.

If you have any questions regarding the new roaming changes, please do hesitate to get in touch. You can email us at support@cmmtelecoms.co.uk or phone 01252 854352. We are always more than happy to help.

Warning: Vodafone/O2 Phishing Emails

Warning: Vodafone/O2 Phishing Emails 

Across the UK, Vodafone and O2 customers have been receiving various phishing emails. Phishing emails are types of emails usually sent by hackers who impersonate organisations in order to acquire your personal information or to spread a virus to your device.

Below is an example of a Vodafone phishing email:

Fraudsters are targeting customers of Vodafone, and non-customers

Below is an example of an O2 phishing email:

People have been receiving this fake email, pretending to be from O2

Both emails are clearly designed by malicious hackers to panic recipients into clicking the link to see how they’ve run up such a large bill.

How can you identify a phishing email? 

We always recommend that you check the sender of the email. For example, this email above is from “Vodafone 0nline [mailto:montaz@electro-welle.pl” which is NOT a legitimate Vodafone email. Typically, a Vodafone email will always end with the domain @vodafone.co.uk@vodafone.com  or @help.vodafone.co.uk such as noreply@help.vodafone.co.uk. While the official O2 weblink for checking your bill is http://www.o2.co.uk/myo2.

Further warning signs include poor spelling, a strange address which is unusually long and full of special characters, letters and numbers, such as ‘1xxhshf3843334ghh’.

You can also hover your mouse over the link to see the address:

Spam

What to do if you receive a phishing email

We strongly advise that any suspicious emails you receive are deleted immediately, and any links are not opened. If you have clicked on any links, please conduct a virus scan on your device.

We have reported this email to safeguard our customers and are here for you to get in touch if you receive an email of this nature or have any questions. You can do so via email: support@cmmtelecoms.co.uk or phone 01252 854352. We are always more than happy to help.

Vodafone Roaming Changes

Vodafone Roaming Changes Callmaster Mobile

Please note

The United Arab Emirates (UAE) is no longer offered as part of Vodafone’s WorldTraveller or Business Traveller products and is now subject to Rest of World Zone rates.
Unfortunately there have been some issues with the removal of UAE and we’d like to update you on what Vodafone is doing to correct them.

New and recommitting customers

Any new or recommitting customers between 16 June and 22 October 2016 will have their £5/day for WorldTraveller and Business Traveller honoured until the end of January 2017, as Vodafone were unable to provide 30 days’ notice prior to the change.

You will therefore see no additional costs to your bill. You’ll receive 30 days’ notice in writing this December to ensure you understand the change and can choose the right course of action for your business.

A billing error for some UAE customers

Unfortunately, an error in Vodafone’s billing system meant that the removal of UAE was not delivered properly for a subset of customers. The data cap was not working for customers, nor were customers receiving text messages while abroad to inform them of their usage.

To support any customers with complaints and high bills due to the recent issue we will be:

  1. Identifying customers with World Traveller  and  Business Traveller who have roamed in the UAE between 16 October and 21 November 2016
  2. Of those customers who have not opted out of Data Capping during this period who have roamed in UAE will be eligible for credits
  3. Credits will be calculated for those customers who have charges above £39.33 and will be automatically generated by the billing team – Please do not raise any credits manually
  4. Please note: Double-credits will not be applied. Any customers who already has credits raised to cover UAE usage due to alternative criteria will not be eligible to receive credits for this usage too

If you have any questions regarding these changes, please do not hesitate to get in touch with your Account Manager via support@callmastermobile.co.uk or phone 01252 854352.
We are always more than happy to help!

Kind regards,
The team at Callmaster Mobile.

Vodafone 4G roll out in 413 new places

Vodafone 4G roll out in 413 new places

Vodafone now has 821 cities, towns and villages taking advantage of 4G, with 408 places 4G ready, and 413 that have started the roll out.

These figures include:

  • 8 new places ‘Starting to Rollout’: St Ives, Annfield Plain, Bacup, Benfleet, Bishop Auckland, Blackpool, Burnham-on-Sea/Highbridge, Carlisle, Exeter, Halstead (Braintree), Henlow/Shefford, Kirkby in Ashfield, Lichfield, Lytham St. Annes, Maltby, Morecambe, Plymouth, Stafford
  • 18 new places ‘4G is here’: Aldershot, Bedlington, Bellshill, Belper, Bessacarr, Bridgwater, Farnworth, Folkestone, Hedge End, Hetton-le-Hole, Hythe (Kent), Llandudno, Morley, Prestwick, Redcar, Royal Leamington Spa, Sandy, South Normanton/Pinxton.

The remaining places for the Vodafone 4G roll out include:

A: Abercarn/Newbridge, Abertillery, Accrington, Airdrie, Alexandria, Alfreton, Alsager, Alton (Hants), Amersham, Ammanford, Anston/Dinnington, Antrim, Ashby-de-la-Zouch,  Ashington (Wansbeck), Ashton-in-Makerfield, Aylesbury, Ayr,

B: Banbridge, Banbury, Bangor (Northern Ireland), Barnsley, Barnstaple, Barry, Basildon, Bath, Bedworth, Beeston and Stapleford, Berkhamsted, Beverly, Bicester, Bidduplh, Billericay, Billingham, Bishop’s Stortford, Blackburn, Bletchley, Blyth, Bodmin, Bolsover, Bolton, Bourne End/Flackwell Heath, Braintree, Bridgend, Brighnorth, Bridlington, Brighouse, Bristol, Brixham, Broadstairs, Bromley Cross/Bradshaw, Brownhills, Buckhaven, Buckley, Burgess Hill, Burntwood, Burton Upon Trent, Bury St Edmunds,

C: Caerphilly, Caldicot, Caine, Camberley/Frimley, Camborne/Redruth, Cambridge/Milton, Cannock, Canvey Island, Cardiff, Carrickfergus, Carterton, Catshill, Central Milton Keynes, Chard, Chelmsford, Chepstow, Chesham, Chester, Chorley, Cleethorpes, Clevedon, Clifon (Notts), Coalville, Colchester, Coleraine, Conisbrough, Connah’s Quay, Cookstown, Corby, Corsham. Cowdenbeath, Craigavon, Cramlington, Crawley (West Sussex), Crewe, Cumbernauld, Cwmbran,

D: Darlington, Darwen, Daventry, Dawlish, Deal, Dearne, Denton (Tameside), Derby, Devizes, Didcot, Dordon/Polesworth, Dover, Dungannon, Dunstable, Durham,

E: Eaglescliffe, East Kilbride, East Retford, Eastleigh, Eastwood, Eccles, Elgin, Elland, Ellesmere Port, Epsom and Ewell, Evesham, Exmouth,

F: Farnham, Faversham, Fawley, Felixstowe, Ferndown, Fleetwood, Formby, Fraserburgh, Frome,

G: Gainsborough, Garforth, Gelligaer, Gillingham, Glossop/Hollingworth, Gloucester, Golborne, Gorseinon, Gourock, Grantham, Great Sankey, Great Wyrley, Great Yarmouth, Greenock, Grimsby,

H: Hailsham, Halesowen, Halifax, Harpenden, Harrogate/Knaresborough, Harwich, Haslemere, Havant, Hawick, Haxby, Haydock, Hayling Island, Hazlemere/Tylers Green, Heanor,  Hebburn, Heckmondwike, Helston, Haslemere, Havant, Hawick, Haxby, Haydock, Hayling Island, Hazlemere/Tylers Green, Heanor, Hebburn, Heckmondwike, Helston, Hereford, Herne Bay, Hertford, Heswall, Heywood, High Wycombe, Hinckley, Hindley, Hitchin, Hockley, Holmfirth/Honley, Horbury, Horley, Horwich, Hove, Hoylake/West Kirby, Hoyland Nether, Hucknall, Huntingdon,

I: Ilfracombe, Ilkley, Immingham, Innsworth/Churchdown, Inverness, Inverurie, Ipswich, Irvine,

J: Johnstone,

K: Kempston, Kenilworth, Johnstone, Kempston, Kenilworth, Keynsham, Kidderminster, Kidlington, Kidsgrove, Kilmarnock, Kilwinning, Kimberley, King’s Lynn, Kingswood, Kirby Muxloe, Kirkintilloch, Knottingley, Knutsford,

L: Lancaster, Largs, Larkhall, Larne, Leighton Buzzard, Letchworth, Lincoln, Lantrisant/Pontyclun, Llantwit Major, Longton, Loughborough, Louth, Lowestoft, Luton,

M: Mablethorpe/Sutton on Sea, Macclesfield, Madeley, Maesteg, Maidenhead, Maldon, Mangotsfield, Market Drayton, Market Harborough, Marple, Matlock, Melksham, Merthyr Tydfil, Middleton, Middlewich, Milngavie, Milnrow, Minehead, Minster, Montrose, Morpeth, Motherwell, Mountain Ash/Abercynon, Mountsorrel,

N: Nailsea, Nantwich, Neath, Nelson, Neston, Newark-on-Trent, Newburn, Newcastle-under-Lyme, Newhaven, Newmarket, Newport, Newry, Newton Abbot, Newton-le-Willows, Newtownabbey, North Milton Keynes, Northampton, Northwich, Norton-Radstock, Norwich, Nuneaton,

O: Oakdale/Pontllanfraith. Oakengates/Donnington, Ormskirk, Orrell, Oswestry, Oxford,

P: Paignton, Peacehaven, Penicuik, Penzance, Peterborough, Peterhead, Peterlee, Petersfield, Pontardawe/Clydach, Port Glasglow, Port Talbot, Poulton-le-Fylde, Poynton, Prescot, Preston, Prudhoe, Pudsey, Pyle,

R: Ramsbottom, Ramsgate, Rawtenstall, Reigate/Redhill, Rhondda, Rhosllanercrhugog, Ripon, Risca, Rochdale, Rochester, Rochford, Romsey, Rosyth, Rothwell (Leeds), Rottingdean/Saltdean, Royal Tunbridge Wells, Royston (Herts), Royton, Rugby, Runcorn, Rushden,

S: Saltash, Sandbach, Sandown/Shanklin, Seaford, Seaham, Shepshed, Shrewsbury, Skegness, Skelmersale, Skipton, Sleaford, Sompting/Lancing, South Kirkby/South Elmsall, Southend-on-Sea, Southport, Southwick, Spalding, Spennymoor, St.Helens, St.Ives, St. Neots, Standish, Stanford Le Hope/ Corringham, Stapenhill/Winshill, Stevenage, Stockton Heath/Thelwall, Stoke Gifford, Stoke-on-Trent, Stourbridge, Stourport-on-Severn, Stowmarket, Street, Strood, Sudbury East, Sutton Coldfield. Swadlincote, Swanley/Hextable, Swansea,

T: Tadley, Taunton, Taverham, Telford Dawley, Thame, Thornbury, Thornton/Cleveleys, Tonbridge, Tring, Troon (Sth Ayrshire), Trowbridge, Tyldesley,

U: Uckfield, Ulverston,

V: Verwod,

W: Walkden, Walnut Tree, Walkden, Walnut Tree, Ware, Warminster, Warrington, Warwick, Wellingborough, Wellington (Shropshire), Welwyn/Codicote, West Bromwich, Westbury, Weston-Super-Mare, Weymouth, Whitby, Whitley Bay, Whitstable, Whittlesey, Wigan, Winsford, Wisbech, Wishaw, Witham, Witney, Wolverton/Stony Stratford, Wombourne, Woodbridge, Worcester, Workington, Worksop, Worsbrough, Worthing,

Y: Yately, Yeovil.

Vodafone Roaming Price Changes

Vodafone Roaming Price Changes

Vodafone will be reducing the price of many of their roaming services, in line with new EU roaming regulations from April 30th 2016.

Vodafone Roaming Price Changes

For users on 4G Red, Red, Red+, Red Business, Essentials, Your Plan Small Business, Business Single plans, Your Plan, Standard Bundle, Red Bundle, Red Value Bundle, Business Premier, One Net Express Single Plans, Business Plus, Business Advance, Business Sharer including Express, Red Sharer including Express price plans, charges will now be:

  • Making Calls: 3.6p per minute
  • Receiving Calls: 0.8p per minute
  • Sending Texts: 1.4p per text
  • Sending Picture Messages: 3.6p per picture message
  • Using Data: 3.6p per MB

What about roaming extras?

Vodafone has also reduced the charges of their roaming extras as follows:

  •  Roaming Discount 1, 2, and 3: in Europe Zone 1 will cost 3.6p a min to make a call, 0.8p a min to receive a call, 1.4p a text and 3.6p for a picture message. Data will cost 3.6p a MB.
  •  Ireland Caller and Ireland Caller Extra: calls made from Republic of Ireland will cost 3.6p a min, and text messages sent in Republic of Ireland will be 1.4p a text.
  • 1GB and 2GB Worldwide Data Allowances: excess charges in Europe Zone 1 will be 3.6p a MB.
  • European Monthly DataTraveller: excess charges in Europe Zone 1 will be 3.6p a MB.
  • European Daily DataTraveller: the daily data allowance will be 50MB. The rate for excess charges in Europe Zone 1 will be 3.6p a MB.
  • 100MB Daily Business Mobile Broadband Continental: the daily allowance will be increased to 200MB.
  • Monthly Roaming Text Allowance: the daily inclusive allowance will be 25 text messages.
  • Monthly 60 min, 120 min and 500 min European Voice Roaming: the monthly inclusive allowance will be increased to 350 min, 570 min and 2,100 min respectively.
  • Vodafone Europe: The monthly charge will be cancelled for this service. You’ll just pay 3.6p a min to make a call and it will be free to receive one. It will cost 1.4p to send a text message and 3.6p for a picture message. Data costs 3.6p a MB.

No changes to Worry-free Roaming

Vodafone are not making any changes to their Worry-free Roaming services. So you’ll still be able to use your UK data, minutes and texts abroad – all for a simple daily fee that you’ll only pay on the days you use your phone.

Here’s a reminder of Vodafone’s Worry-free Roaming services:

  • Vodafone EuroTraveller lets you use your UK minutes, texts and data in 40 countries across our Europe Zone for just £3 a day (inc VAT where applicable).
  • Vodafone WorldTraveller lets you use your UK minutes, texts and data for just £5 a day (ex VAT) in over 58 countries – so you can stay connected around the globe.
  • Vodafone Business Traveller covers Europe and World Zones with one simple service. It allows you to use your UK data, minutes and texts in 98 countries across the globe for just £2.50 extra a day (exc. VAT) in our Europe Zone or £5 extra a day (exc. VAT) in our World Zone.

Please note the changes in roaming charges may reduce the value for money that EuroTraveller previously offered, depending on your usage levels, please get in touch with your account manager if you have any questions or would like to discuss your options. We are always more than happy to help.

E: Sales@callmastermobile.co.uk                                                                T: 01252 854352