Category Archives: Tips & support

How to backup your Apple device with iCloud

How to backup your Apple device with iCloud

Backing up your Apple device is vital to keep your data and memories safe in case of an incident, we also highly recommend you backup your iPhone when planning an iOS upgrade. Please follow our quick guide for instructions on how to do so:

1) Connect your device to a Wi-Fi network

  1. From your Home screen, go to Settings > Wi-Fi.
  2. Turn on Wi-Fi.
    Your device will automatically search for available Wi-Fi networks.
  3. Tap the name of the Wi-Fi network that you want to join.

After you join the network, you’ll see  Checkmarknext to the network and Wi-Fi connected in the upper-left corner of your display.

2) Head to settings

Go to Settings > [your name], and tap iCloud. If you’re using iOS 10.2 or earlier, go to Settings, then scroll down and tap iCloud.

3) Tap iCloud Backup

If you’re using iOS 10.2 or earlier, tap Backup. Make sure that iCloud Backup is turned on.

4) Tap Back Up Now

Stay connected to your Wi-Fi network until the process completes.

To check the progress and confirm the backup completed go to Settings > [your name] > iCloud > iCloud Backup. Under Back Up Now, you’ll see the date and time of your last backup.

Automatically back up with iCloud Backup

To let iCloud automatically backup your device each day, here’s what you need to do:

  • Make sure that iCloud Backup is turned on in Settings > [your name] > iCloud > iCloud Backup. If you’re using iOS 10.2 or earlier, go to Settings > iCloud > Backup.
  • Connect your device to a power source.
  • Connect your device to a Wi-Fi network – please see point 1 above.
  • Make sure that your device’s screen is locked.
  • Check that you have enough available space in iCloud for the backup. When you sign in to iCloud, you get 5GB of iCloud storage for free. If you need more iCloud storage, you can buy more, click here for our how to guide.

Please note

The iCloud backup will not back up data that’s already stored on other cloud services such as Gmail or Microsoft Exchange or imported media files you’ve acquired outside of Apple such as Amazon Kindle books. However, this is not an issue as the other cloud services store this data and it’s not necessary for iCloud to duplicate. Finally, for security reasons, your Apple Pay information and your Touch ID will also not be backed up.

Get in touch

If you have any issues backing up your device or purchasing more iCloud storage, please do not hesitate to get in touch with your account manager, we are always more than happy to help! You can phone 01252 854352 or email

Android, Apple, Windows or BlackBerry for business?

Android, Apple, Windows or BlackBerry for business?

Unsurprisingly, various Apple iPhones including the iPhone 6 and iPhone 7, alongside Samsung models including the Samsung S7 and Galaxy J3, topped the list of the highest selling smartphones in the world (IHS’ list of 10 ‘Best-selling smartphones for 2016). But is the popular choice always the best choice? With so many models on the market, choosing the right smartphone for yourself and your employees can prove a difficult, and somewhat overwhelming task. To narrow down the choice, we recommend firstly finding out which operating system is best for your business.

Operating systems


Apple’s iPhones run on iOS, the mobile operating system developed specifically by Apple. The Apple iOS is known to be a very ‘closed’ operating system. For example, if an app is developed and Apple doesn’t like it, it won’t be getting onto the iPhone. In principle, this makes the Apple operating system one of the most secure, and thus beneficial to your business’s mobile security. However the high level of control in the Apple environment can also mean a lack of freedom, as the operating system locks you into the Apple world – from iTunes for your music to iCloud for your back-ups. For example, last year Apple rejected Samsung’s Pay Mini app, for ‘undisclosed reasons’, which would have allowed iOS users to use Samsung’s Mobile Payment service. The Apple devices also come at a premium price, however ‘iMessage’ offers a way to message between iPhones without any SMS charge, giving your business a cost-effective way to communicate. When it comes to your conversations, both iMessages and FaceTime are encrypted, so hackers waiting in the middle of a conversation won’t be able to see, hear or read what you are communicating. While Siri, Apple’s virtual assistant is now able to control third-party apps, allowing you to use voice commands to initiate a Skype call with a client or colleague, order an Uber taxi for your next meeting, or send a message on Slack, a chat app specifically designed for business use.

New iPhones


Android comes from the search engine giant Google. Unlike Apple, Google has allowed many phone companies to license it’s operating system, so you’ll find the Android OS in brands such as HTC, Samsung and Sony, amongst many others. This carries both a benefit and a weakness – the openness has meant that many of the large phone companies have tweaked the basic system, so you may experience a slightly different version dependent on the brand you choose. The openness has also heightened the level of competition. With so many Android phones to compete against one another, most android models will come at a cheaper price tag than the Apple devices, or pack some stand-out features such as the eye-popping 4K display featured in the Sony Xperia XZ Premium or the knock-out camera featured in the new Google Pixel 2 (Rated a phenomenal 98/100 on industry benchmark website DxOMark, placing it as the best smartphone camera in their rankings!). The Android home-screens are typically made up of app icons and widgets that automatically update – highly useful for your business calendar and emails.  
NexusFamily2016_w670_h330 (1)


After a few years out of the limelight, BlackBerry came back with a vengeance. Releasing the KEYone earlier in May this year, as the “World’s most secure Android Smartphone”, with the world’s first embedded fingerprint sensor and largest battery ever featured in a BlackBerry. The KEYone is also preloaded with DTEK™ by BlackBerry, offering constant security monitoring and protection of your operating system and apps by letting you know when your privacy could be at risk and how you can take action to improve it. Beyond BlackBerry’s renowned security features, BB models feature the legendary BlackBerry Hub which brings all your messages into one consolidated place; including emails, texts and messages from any social media account.  Another benefit of BlackBerry  Hub, is the ability to manage multiple email accounts without switching between apps, with support for Gmail, Yahoo Mail, Outlook, Microsoft Exchange accounts, and many other IMAP and POP3 email providers. While the provided email and messaging infrastructure removes another pressure from your business. Finally, BlackBerry offers work-life balance which lets you securely separate any of your work content from your personal content. Almost giving you two devices in one and removing worry for your IT department and your private employees. 


Windows Phone

Finally, we have the Windows operating system from Microsoft. Models running on Microsoft’s mobile version of Windows include the HP Elite X3, Microsoft Lumia 950 XL and Nokia Lumia 930. Windows models feature Continuum, meaning you can use the phone on a larger display with a PC-like experience including the ability to control it with a mouse and keyboard. Windows phones also offer a personal experience with the ‘live tiles’ feature that lets you customise your home screen, pinning the apps you choose to Start. You can even set the size for each app, making it twice the width of a standard tile, or a tiny quarter-size tile – useful for example if you wanted to see the full details of your next appointment. Another large benefit has to be the built-in Office apps, allowing your employees to work on the go with familiar applications such as Word or Excel. However, there are not many Windows smartphones available. In fact Microsoft hasn’t launched a new Windows smartphone model for more than a year and has sold all licence rights to Nokia products to the Finnish company HMD. However, models are still available and the recent third-party HP Elite X3, is the best Windows 10 smartphone you can buy today.


iOS 11 troubleshooting

iOS 11 troubleshooting

If your device is unresponsive or ‘frozen’ since downloading Apple’s latest software, we recommend you conduct a soft reset.

How to conduct a soft reset (iPhone 7):

1) Press and hold the Volume button and the Sleep/Wake button simultaneously.

Image result for soft reset iphone 72) Continue holding both buttons until your iPhone shuts down and begins to restart – this can take anywhere between 10-20 seconds. You will be offered the ability to power off at this point. If you take that option, remember to turn your phone back on when you are done. Alternatively, you can ignore the power off request and continue following the steps below.

3) Let go off the buttons when you see the Apple silver logo appear. You have completed the reset successfully! – (Don’t be alarmed if it takes quite a while to load from the Apple logo to the main screen, this is perfectly normal).

How to conduct a soft reset (iPhone 6 & lower):

1) Press and hold your home button (the big circle below the screen) and the Sleep/Wake button (on top of your iPhone, on the right-hand side) simultaneously.

how to soft reset an iPhone

2) Continue holding both buttons until your iPhone shuts down and begins to restart – this can take anywhere between 10-20 seconds. You will offered the ability to power off at this point. If you take that option, remember to turn your phone back on when you are done. Alternatively, you can ignore the power off request and continue following the steps below.

3) Let go off the buttons when you see the Apple silver logo appear. You have completed the reset successfully! – (Don’t be alarmed if it takes quite a while to load from the Apple logo to the main screen, this is perfectly normal).

Issues with apps:

Part of the iOS 11 update is the move from 32-bit to 64-bit apps. Unfortunately this means older 32-bit apps will no longer work once you’ve downloaded the latest software. According to Oliver Yeh,  cofounder of app intelligence firm Sensor Tower, there are 187,000 32-bit apps still on the App Store, which equates to about 8% of all iPhone apps. To see if any of your apps are 32-bit, you can head to Settings > General, tap ‘About‘ then click on ‘Applications‘. This will show you if you have any 32-bit apps or if you don’t have any, nothing will happen when you click. While the move to iOS 11 may result in having to find alternative apps, the new software does offer a host of new and amazing features, you can click here to find out more.

Top 5 productivity apps

Top 5 productivity apps

1) EverNote – Android & iOS

EverNote is a free app designed to help you stay organised in the form of your very own digital notebook, and is often referred to as an “external brain”, with the ability to store anything and everything in one easily-searchable location. With EverNote, you can add text, images, audio, scanned docs, PDFs and more to your digital ‘notebook’ and sync the information across all your devices – whether that be your boarding pass, receipt, article to read, to do list or simply a typed note. EverNote also offers ‘work chat’ so members can discuss notes without leaving the app and digital notebooks can be shared between colleagues.

top 5 free productivity apps for Android

2) Email by EasilyDo – Android & iOS

Email by EasilyDo is a free email application suitable for both business and personal use. The app organises all your emails and automatically categorises your messages into easy-to-manage groups such as travel, entertainment, packages, bills and more. Since everybody hates spam, EasilyDo has also included a handy unsubscriber feature for easily unsubscribing from bulk mail. You can also receive real-time travel notifications including flight delays or gate changes. EasilyDo’s Email app supports Gmail, Yahoo Mail, Exchange, Outlook, Office 365, Hotmail, AOL, and IMAP accounts.

Image result for 2) Email by EasilyDo - Android & iOS

3) DU Battery Saver – Android

DU Battery Saver is a free app for your Android device – tablet or mobile, that has the ability to stretch your battery life by up to 50% – (A premium paid version, DU Battery Saver PRO, also exists to offer up to 70% more.) Key features include: the ‘Optimise’ button that can instantly find and solve battery problems, pre-set battery power management modes and the ability to create your own for huge energy savings – even on your most demanding days. The clever app will also give you better battery details including percentage or time remaining, and even the ability to track and implement healthy charging practices in different stages – to keep your battery working at its best. Thus keeping you connected to customers, prospects and colleagues all day long.

5 top free productivity apps for Android

4) IF – Android & iOS

IF (formerly known as IFTTT) is a free web service and mobile app that allows you to automate web-based tasks – following the principle of ‘If This, Then That”. With IF, you can activate and connect your channels such as Facebook, Dropbox, Gmail and more, using IFTTT ‘recipes’. For example a popular recipe is ‘If you post a photo on Instagram Then share it on Twitter’, allowing you to automate your social media activity – and ensure your content is spread across all your networks in a consistent and timely fashion.

IF iPhone Productivity App

5) DO – Android & iOS

The DO app is also developed by IFTTT, and expands the current functionality of IF, so you can automate even more actions and thus take productivity on your mobile device even further. While IF allows you to run recipes in the background that are triggered automatically, DO needs you to take a specific action – usually via the push of a button – to initiate a task. These ‘buttons’ can be personalised by you with just a tap, and can appear in widget form.  Examples include “Create a note logging a map image of your location” which automatically creates an Evernote note that maps your location, useful when parking in unfamiliar areas, “On the way home? Let someone know,” sends a Gmail message to your selected recipient letting them know you’re heading back and where you are – a feature that could also be used to inform colleagues of your whereabouts between meetings and the office.

Recently Updated1

How to charge your phone at Bestival while supporting children across the globe

How to charge your phone at Bestival while supporting children across the globe

Featured at some of the UK’s most renowned festivals including Reading, Leeds, Download, Latitude and V festival, Music angel will also be on hand at Bestival this year. Music angel offers an unlimited phone charging service, with all profits going towards powering brighter futures in developing nations across the globe.

All you need to do is purchase your unlimited charging pack which includes a portable Social Power battery and your unlimited charging wristband.

Image of Unlimited Charging Pack | Bestival 2017

At the festival, all you have to do is bring the empty battery back (and your wristband), and they’ll swap it for a fully charged one. Unfortunately, iPhone users will need to remember to bring their own Lightning cable or be prepared to purchase one from Music Angel at the festival.

How to purchase

You can purchase your pack at the festival for £25 or pre-order on the Music Angel online store for £22 which will either be available for collection at the festival or for delivery to your UK address.

You can also follow our top tips for preserving battery life:





Nearly half a million Brits had a mobile phone stolen in the last year

Nearly half a million Brits had a mobile phone stolen in the last year

In March 2017, Protect Your Bubble analysed the latest mobile phone theft data from the Crime Survey for England and Wales, which revealed 446,000 mobile phones have been stolen in the latest 12-month period.

On average, 1,220 mobile phones are stolen every day in the UK

The favourite methods of the thieves are pickpocketing and snatch theft, where a phone is grabbed from the victim’s hand. More than 40% of phones are stolen this way compared to just 5% that are taken during a mugging.

Phone left

But just over a third (35%) of stolen mobiles go missing when they are left out and unattended, for example if a mobile phone owner leaves their handset on a table and takes their eyes off it briefly. Figures show this happens on public transport and other public places more often than it does in bars and clubs. And 15% of such thefts happen at work.

We highly recommend you take the following security measures:

  • Use a PIN or lock code
  • Invest in mobile phone insurance
  • Use an app to lock your phone remotely
  • Record your phone’s serial number
  • Install anti-virus/spyware

How we can help

Given that most flagship smartphones cost more than £500 to replace, taking out an insurance policy or adopting security software is a small price to pay to protect your personal data and financial investment.

We offer insurance deals from just £3.99 per month that cover:


But better yet, we are offering a free version of mobile device management that will allow you to lock and wipe an unlimited amount of devices. Alternatively we can offer you a free 14 day trial of the enterprise solution. Click here for more information: Free vs Enterprise with Miradore.

free enterprise

Call us today CTA