Category Archives: Tips & support

Nearly half a million Brits had a mobile phone stolen in the last year

Nearly half a million Brits had a mobile phone stolen in the last year

In March 2017, Protect Your Bubble analysed the latest mobile phone theft data from the Crime Survey for England and Wales, which revealed 446,000 mobile phones have been stolen in the latest 12-month period.

On average, 1,220 mobile phones are stolen every day in the UK

The favourite methods of the thieves are pickpocketing and snatch theft, where a phone is grabbed from the victim’s hand. More than 40% of phones are stolen this way compared to just 5% that are taken during a mugging.

Phone left

But just over a third (35%) of stolen mobiles go missing when they are left out and unattended, for example if a mobile phone owner leaves their handset on a table and takes their eyes off it briefly. Figures show this happens on public transport and other public places more often than it does in bars and clubs. And 15% of such thefts happen at work.

We highly recommend you take the following security measures:

  • Use a PIN or lock code
  • Invest in mobile phone insurance
  • Use an app to lock your phone remotely
  • Record your phone’s serial number
  • Install anti-virus/spyware

How we can help

Given that most flagship smartphones cost more than £500 to replace, taking out an insurance policy or adopting security software is a small price to pay to protect your personal data and financial investment.

We offer insurance deals from just £3.99 per month that cover:

insurance-2

But better yet, we are offering a free version of mobile device management that will allow you to lock and wipe an unlimited amount of devices. Alternatively we can offer you a free 14 day trial of the enterprise solution. Click here for more information: Free vs Enterprise with Miradore.

free enterprise

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How to ensure you deliver high end customer service even when disaster strikes

How to ensure you deliver high end customer service even when disaster strikes

Most organisations tend to place too much emphasis on their data when creating disaster recovery plans, which often means their business communications infrastructure is overlooked. Yet it is critical that your business can have communication with customers at all times in a service driven world, in fact the effects of poor customer service can be disastrous in itself:

Customer experience

What will be the cost of losing your phones?

If you lose your phones for an hour, a day, a week…what would that do to your bottom line?  If you rely on phones for your business, then you could be putting your customer service and thus your reputation at risk by not having a backup for your critical lines.

Are you prepared? At CMM, we’ve invested in technology that allows us to work wherever and whenever we want to – even when faced with unforeseen disruptions from floods, heavy snow, power cuts, downed trees and the accidental cutting on a cable in the area. Click the infographic below to zoom and view our top tools for flexible working and disaster recovery.

tools-for-flexi_19553135_cd0461fb6c721ca1eb9a79a82932827f6512727f

Will Wimbledon drain your enterprises’ mobile data allowance?

Will Wimbledon drain your enterprises’ mobile data allowance?

In 2015, our partner Wandera analysed 100,000 devices in 500 enterprise customers across the globe. They found a

17% increase in Wimbledon-related mobile data usage on enterprise devices compared to 2014.

It was also found that enterprise employees are more inclined to use corporate-liable devices to keep up to date with Wimbledon while abroad – 7.5% of monitored employees tuned into Wimbledon while abroad, compared to 5.9% in 2014. It’s no surprise really with 69.4 million digital visitors and mobile visits increasing by 98% (IBM).

Wimbledon

The top 5 most popular apps for watching and learning about Wimbledon 2015 – and consuming data – are:

  • Official Wimbledon app
  • BBC Sport
  • Wimbledon 2015 unofficial news via Youtube videos
  • Wimbledon Tennis Scores + Game
  • BBC iPlayer

The increase was likely due to the ongoing improvement of stream quality and the increased tendency to use internet browsers and data hungry apps. It’s likely personal mobile data use on corporate devices will only increase year on year. Unfortunately, it’s events like this that can lead to bill shock.

How can we help?

We partner with Wandera to offer a data management solution that is fully customisable to your individual business needs and staff members. You’ll be able to control which apps can be downloaded, what URLS can be accessed, how much data usage is acceptable and more. By gaining this control, even over jailbroken devices, you’ll be able to define and limit personal usage on your own unique terms. Find out more now.

How to set up Samsung Find My Phone

How to set up Samsung Find My Phone

Samsung Find My Phone takes a few minutes to set up and will allow you to remotely lock your device, block access to Samsung Pay and even wipe data from your device in the unfortunate case that it is lost or stolen.

Samsung Find My Phone

1) Head to your settings via the homescreen

2) Tap the ‘Lock screen and security’ icon

3) Go to ‘Find My Mobile’

4) Tap ‘Samsung account’

5) Enter your Samsung account details

How it works

Once set up, you’ll be able to use Find My Phone to locate your device and make your phone ring at its maximum volume if it’s nearby. While you’re on the hunt, you can remotely lock the screen to automatically lock Samsung Pay as well as the power button, and check the call logs for up to 50 missed calls.

Samsung Find My Phone

Better yet, you can even set a notification so when someone changes the SIM card on your lost device, you can find out the new number at the Find My Mobile website. You can also register a family member, colleague or friend as a ‘guardian’ at Find My Mobile, allowing them to locate your device, make your phone ring and activate Emergency mode.

At CMM we offer a free service which includes being able to lock and wipe devices, as well as an Enterprise version for ultimate control and security of your business mobiles – with a free 14 day trial available. Click here to find out more.

Google’s Gmail app receives Anti-Phishing security update

Google’s Gmail app receives Anti-Phishing security update

Phishing scams are on the rise with the likes of Vodafone and O2 targeted last month and a recent Google Docs scam attempting to gain access to email contents, contact lists and online documents of victimsThe new security feature for Gmail on Android is designed to keep your email safer.

Google has now addressed the issue, and said in a tweet that offending accounts had been disabled

Now when you click on a link, Gmail will show a warning prompt to help you know when your account is safe. The message will read: ‘The site you are trying to visit has been identified as forgery, intended to trick you into disclosing financial, personal, or other sensitive information.’ You’ll then have the option to either proceed to the website or remove the message.

‘While not all affected email will necessarily be dangerous, we encourage you to be extra careful about clicking on links in messages that you’re not sure about. And with this update, you’ll have another tool to make these kinds of decisions.’ – Google

Google fortifies Gmail on Android to battle phishing attacks

The feature will be rolled out worldwide over the next few days, although it has not been confirmed (yet) that the feature will be reaching iOS users.

Warning: Vodafone/O2 Phishing Emails

Warning: Vodafone/O2 Phishing Emails 

Across the UK, Vodafone and O2 customers have been receiving various phishing emails. Phishing emails are types of emails usually sent by hackers who impersonate organisations in order to acquire your personal information or to spread a virus to your device.

Below is an example of a Vodafone phishing email:

Fraudsters are targeting customers of Vodafone, and non-customers

Below is an example of an O2 phishing email:

People have been receiving this fake email, pretending to be from O2

Both emails are clearly designed by malicious hackers to panic recipients into clicking the link to see how they’ve run up such a large bill.

How can you identify a phishing email? 

We always recommend that you check the sender of the email. For example, this email above is from “Vodafone 0nline [mailto:montaz@electro-welle.pl” which is NOT a legitimate Vodafone email. Typically, a Vodafone email will always end with the domain @vodafone.co.uk@vodafone.com  or @help.vodafone.co.uk such as noreply@help.vodafone.co.uk. While the official O2 weblink for checking your bill is http://www.o2.co.uk/myo2.

Further warning signs include poor spelling, a strange address which is unusually long and full of special characters, letters and numbers, such as ‘1xxhshf3843334ghh’.

You can also hover your mouse over the link to see the address:

Spam

What to do if you receive a phishing email

We strongly advise that any suspicious emails you receive are deleted immediately, and any links are not opened. If you have clicked on any links, please conduct a virus scan on your device.

We have reported this email to safeguard our customers and are here for you to get in touch if you receive an email of this nature or have any questions. You can do so via email: support@cmmtelecoms.co.uk or phone 01252 854352. We are always more than happy to help.