5 signs you should invest in a better telecoms strategy

1

Frequent bill shock

Mobile data consumption is rising fast, as are your costs, particularly the sting of unforeseen or costly roaming fees. We partner with Wandera to provide a data management solution that allows you to not only compress data in real-time but also cap data usage across all of your employee devices. Giving you the ability to predict and control costs.

2

No back up plan

Did the recent snow shower hinder your ability to work as normal? At CMM, we've invested in technology that allows us to work whenever and wherever we want to. Our tool of choice is Microsoft Office 365, the cost-effective smart solution to cloud computing. Office 365 ensures emails, calendar and contacts are automatically updated across our PC’s and Smartphones so we can access customer details and schedule that prospect meeting whether at home or in the office. If the snow hits, we can hold our sales & support meetings via Skype, share our sales forecast in Excel on everyone's devices of choice simultaneously and any member of our team can edit it accordingly. Are you able to work flexibly? 

3

Little control of your devices

Are you aware of how your employee devices are being used? With Mobile Device Management, you are able to set restrictions on features, apps, iCloud and content across your corporate devices, to ensure your workforce stays focused. Better yet, you can enforce location-based compliance ensuring your staff receive freedom at home and you utilise employee productivity in the office.

4

Lack of security

Device lost or stolen? Mobile Device Management carries the further benefit of allowing you to remotely locate, lock or wipe devices to ensure your corporate data stays safe in the wake of an unfortunate event. You'll also be able to detect and restrict jailbroken and rooted devices and set high-level password policies. In light of the new GDPR regulations it is now even more vital that you are in control of your data and the security of your mobile devices.  Protecting your mobile devices from any attacks is crucial as is a clear boundary between business data and personal data.

5

Outdated infrastructure

As technology is moving forward, many businesses are being left behind. In fact, only 38% of the population are taking advantage of the superfast broadband available to them, with the majority still using ADSL lines without feeling the need to upgrade (Ofcom).


Are you due an upgrade?

To determine whether opting for an upgraded solution would benefit you, you may wish to consider the following:

  1. Do you use your broadband at the same time as other people in your office or site?
  2. Download large online files on a regular basis?
  3. Upload videos and other large files to the web?
  4. Use Cloud or video-calling services such as Skype?
  5. Offer Wi-Fi to customers?
  6. Rely on the internet as a vital tool to run your business?

We want you to be aware of the newer technology that is available, to ensure your business is benefiting from recent advances and running as productively as possible. Alongside the upcoming ISDN switch off, it is even more important that your business considers it's current set up.

Here to help

We offer a variety of solutions and packages to suit businesses of all shapes and sizes and our friendly team are more than happy to provide you with a free, personalised quote, alongside expert advice.

You can get in touch via email: sales@cmmtelecoms.co.uk or phone 01252 854352. 

Are e-SIMs the future?

The e-SIM has recently been featured in Apple’s Watch Series 3 and Google Pixel 2, although UK carriers currently do not support the technology, it has been predicted that e-SIMs will be the future of all mobile devices.

What is an e-SIM?

E-SIMs are electronic or ’embedded’ SIM cards that will remove the need to have a physical SIM card. The electronic SIM card will be embedded into your device in the form of virtual chip, at the point of manufacture. From an aesthetic perspective, removing the need for a SIM card removes the need for a slot and thus means your smartphone could sport a sleeker look. The spare space could also be utilised by manufacturers for other functions, for example larger, more powerful batteries.

E-SIM-Sizes

How will the e-SIM benefit me?

Beyond design, removing the need for a physical SIM means our support team will be able to speed up the process of switching network carriers for you, without the need to order a new SIM. We’ll be able to complete the process remotely so you can save a trip into the office. You’ll also be able to wave goodbye to fee’s for ‘unlocking’ mobile devices locked to a specific carrier. For those who often travel, you’ll be able to connect your e-SIM to a local carrier and avoid international roaming bills. 

It’s likely the e-SIM will appear in new handsets over the next year while carriers begin adopting compatibility for their networks. Your account manager will continue to update you on any changes.

Is your business ready to comply with the new GDPR regulations?

The General Data Protection Regulation (GDPR) will replace the Data Protection Directive as of the 25th May 2018, affecting the way your organisation should approach data privacy.

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Summary of key changes

Penalties 

Organisations that breach GDPR regulations will be subject to financial penalties. For more serious infringements, fines will be up to 4% of annual global turnover or €20 million (whichever is greater). The fines will be based on a tier approach, for example a company will be fined 2% for not having their records in order. 

This means Talk Talk's £400,000 fine for the 2015 cyber-attack would be over £71 million under the GDPR legislation!

Consent

The conditions of consent have escalated. Your organisation will need to provide consent requests that are given in an intelligible and easily accessible form, with the purpose or purposes for data processing attached to that consent. It must also be as easy to withdraw consent as it is to give it. 

Data Subject Rights most likely to impact your business
  1. Breach notifications: Customers will need to be notified of any data breaches that are likely to result in "risk for the rights and freedom of individuals"  within 72 hours or "without undue delay". 

  2. Right to Access: GDPR has called for a shift in data transparency which means your business will need to be able to provide customers or anyone you hold personal information about, a personal free copy of their data in an electronic format, upon request. This information must include whether or not their data is being processed and if so, where and for what purpose. 

  3. Data Erasure aka Right to be Forgotten: Anyone that you hold personal data about will have to right to erase his/her personal data. 

  4. Privacy by design: At the most basic level, this means that your organisation needs to implement measures from the onset of designing your systems. For example, only holding data that is absolutely necessary such as name and contact details, 'minimising' any relevant personal information such as age and ensuring access to personal data is limited to only those who need to act out the processing. 

How will GDPR affect your telecoms infrastructure? 

Mobile

Outbound calls

Under the new regulations your company will need to keep a do-not-call list of anyone that has said they do not want to receive calls. You must also screen these calls against the TPS and CTPS lists and ensure you always display your number.

Security

- Can you wipe all the data from your company mobiles if a device is lost or stolen? 

- If you're running a BYOD policy for mobile phones, do you let your staff receive their work emails via their phones? This removes your control over customer data.

- Are you utilising a security solution? Potentially virus ridden devices plugged into your computer systems for charging or synchronisation purposes could spread to your network. 

Under the new GDPR regulations it is now even more vital that you are in control of your data and the security of your mobile devices.  Protecting your mobile devices from any attacks is crucial as is a clear boundary between business data and personal data.

Here to help

We provide a Mobile Device Management solution that ensures you can detect and restrict jailbroken and rooted devices, set high-level password policies and remotely locate, lock and wipe lost or stolen devices, ensuring your corporate data stays safe. Furthermore, you can choose to blacklist certain apps to avoid viruses, control which members of staff have access and separate both business and personal content. Free basic version also available.

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    Set high-level password policies
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    Remotely wipe sensitive or personal data 
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    Protect your devices from security breaches 
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    Separate personal and business data
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    14-day free trial available  
SMS marketing

Using customer numbers for sending marketing messages over SMS? You'll need to ensure you include a form of opt-in for future SMS marketing and include an option to 'opt-out' in each message you send. 

Desk phones

Contacts 

Do you programme customer numbers in your desk phones? You'll need to ensure you know where personal details are stored across your devices if you're faced with a right to erase claim. 

Outbound calls

Alongside outgoing mobile calls, your company will need to keep a do-not-call list of anyone that has said they do not want to receive calls for landline calls and screen calls against the TPS and CTPS lists.  Ensuring you always display your number.

Call recording 

If you business wishes to record calls, you'll need to actively justify why, by demonstrating the purpose fulfils any of the following six conditions:

1. The individual involved in the call has given consent to being recorded.
2. Recording is necessary for fulfilling a contract.
3. Recording is necessary for fulfilling a legal requirement.
4. Recording is in the public interest or necessary for the exercise of official authority.
5. Recording is necessary to protect the interests of one or more participants.
6. Recording is in the legitimate interests of the recorder, unless those interests are overridden by the interests of the participants in the call.

Huawei have announced the P20 range

Design

Huawei revealed its latest flagship range at the Grand Palais in Paris on March 27th, 2018. The new devices will be available in pink, black, blue and a stylish ombre style gradient from purple to green, called 'Twilight'. The P20 features a 5.8" display while the P20 Pro offers a larger version at 6.1".

Features

The new P20 series offer substantial specs. Both devices are powered by a 2.4GHz octa-core Kirin 970 chip, that as claimed by Huawei, is the first smartphone chipset to provide a neural processing unit to run artificial intelligence features. The most notable 'first' however belongs to the P20 Pro. The Pro variant sports the World's first Leica triple camera set up that boasts a whopping 40MP RGB sensor, 20MP monochrome shooter and an 8MP sensor with a telephoto lens, for some seriously professional images. 

Key spec comparison 

P20

  • 5.8" display
  • 20MP camera
  • Android 8.1
  • 128GB storage
  • 4GB RAM
  • 3,400mAh battery

P20 Pro

  • 6.1" display 
  • 40MP camera
  • Android 8.1 
  • 128GB storage
  • 6GB RAM
  • 4,000mAH

How the P20 measures up to current flagships

P20 

  • 5.8" display
  • 20MP camera
  • Android 8.1
  • 128GB 
  • 4GB RAM
  • 3,400mAh battery

iPhone 8 

  • 4.7" display 
  • 12MP camera
  • iOS 11
  • 64GB/256GB 
  • 2GB RAM
  • 1,821mAh

Galaxy S9

  • 5.8" display 
  • 12MP camera
  • Android 8
  • 64GB & expandable 
  • 4GB RAM
  • 3,000mAh battery

Pricing & Release date 

While the iPhone 8 is available SIM-Free for £699.00 (64GB) or £849.00 (256GB) and the Samsung S9 for £739.00 (64GB), the P20 in comparison is available for just £599.00 and the P20 Pro £799.00 and offers undoubtedly competitive specs in regards to storage, battery capacity and camera capabilities. For information on pay-monthly prices, please do not hesitate to contact your account manager on 01252 854352 or email sales@cmmtelecoms.co.uk, we are always more than happy to help! 

HTC announces Desire 12 and Desire 12 Plus are coming soon

HTC reveals new Desire 12 and Desire 12 Plus

HTC has announced the Desire 12 and 12+ as its latest mid-range smartphones. Inspired by the U Series, the design features curved edges and HTC’s iconic liquid surface, streamlined for a new look.

HTC Desire 12

The Desire 12 features a 5.5″ display, operating with a MediaTek MT6739 quad core 64-bit processor and 2GB of RAM with 16GB of internal memory. Depending on the region, a 3GB of RAM with 32GB may also be available. The Desire 12 features a 5MP front camera and 13MP rear camera with Full HD 1080p video recording. The battery will provide a capacity of 2730mAh.

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HTC Desire 12+

The Desire 12+ takes the specs up a notch. Sporting the largest display in the entire Desire series, at 6″, alongside an octa-core Snapdragon 450 processor and 3GB RAM with 32GB of storage. Following in Samsung’s footsteps, the 12+ also features a 13MP + 2MP dual camera. The front camera is also improved, at 8MP. For those wanting more power, the Desire 12+ offers a battery capacity of 2,965mAh. Finally, the HTC Desire 12+ will feature the latest version of Android Oreo – view the key improvements here.

Both models incorporate HTC Sense Companion, offering personalised suggestions such as smart alarms responding to your calendar or Battery Saver to remind you to charge up before you leave the house. HTC Sense also works to enhance performance by clearing junk files to free up space on your device.

Overview: 

HTC Desire 12

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    5.5" HD+ display
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    18:9 aspect ratio
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    13MP rear camera
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    2GB/3GB RAM
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    16GB/32GB storage 

HTC 12+

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    6" HD+ display
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    18:9 aspect ratio
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    13MP + 2MP dual camera
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    Front LED flash
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    Android O 
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    Octa-core 1.8GHz
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    3GB RAM/32GB storage

Currently, HTC is yet to release pricing, regional availability, a launch date or the official range of colours that will be available, however 'Cool Black', 'Royal Gold' and 'Warm Silver' have been speculated. Check back at the blog for further updates.

Operating in financial services or advice? Here’s how the new MiFID II regulations will affect you

As of January 2018, the Markets in Financial Instruments Directive (MiFID II) Regulations have been put into place by the EU in response to the 2008 financial crisis. This means significant changes to many areas relating to the conduct of business, including the regulations regarding the storing and recording of conversations.

Now any organisation providing financial services to clients linked to ‘financial instruments’, including those providing advice, will have to record and store all communications intended to lead to a transaction.

What's new? Key change overview 

The retention period for call recording data has stretched from 6 months to a minimum of 5 years.

Calls must be recorded for anyone in the "advice chain" that could lead to a trade.

Data must be proven to be quickly & easily retrievable for specific transactions or within a given time period.

What means of communication must be recorded?

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    Fixed line
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    Mobile calls & SMS
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    Mail
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    Email
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    And/or audio recording of client orders placed during face-to-face meetings that are intended to result in a trade. 

How do these communications need to be stored?

Recordings must be stored for a minimum of five years from the date the record is created (and if requested by the competent authority for up to seven years). All records must be kept in a 'durable medium' so that they can be effectively monitored for compliance, and in a way that allows them to be replayed or copied, ensuring the original record cannot be deleted or altered. All of this data  must be easily accessible and available upon the FCA's request.  

How do recordings need to be monitored?

To ensure compliance, your organisation will need to review all records on a period basis. The monitoring is specified as ‘risk-based and proportionate.’ So you will need to prove that the appropriate policies, procedures and management of your recordings are in place and that your management have clear supervision of these policies. Recording procedures must then be periodically re-evaluated with alternative or additional measures adopted if necessary. If you are not able to comply,  an investigation into why the records are not able to be retained will need to take place. Alongside the recorded data, records of these investigations must also be kept for a minimum of five years.

Not sure where to start?

For more information on MiFID II you can download our free fact sheet below.
Or take the pressure off and let us take the strain. Call our team of experts today on 01252 854352 or email sales@cmmtelecoms.co.uk and learn how we can help you comply with these new regulations.

We are always more than happy to help!