Monthly Archives: October 2015

Customer Service/Technical Support Apprentice

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Customer Service/Technical Support Apprentice Vacancy – Earn while you learn.

We’re on the hunt for an enthusiastic and driven individual to become part of our telecoms support team. The ideal candidate will have an interest in technology and be willing and able to learn a wide range of skills.

Your main duties and responsibilities will be:

  • Working with and supporting the sales team
  • Technical support – handset and network related
  • Order processing
  • Customer service and support
  • General administrative duties
  • Liaising with existing clients
  • Handling existing customer enquiries via phone and email

Our expectations for the role are as follows:

  • Professional attitude
  • Computer literate
  • Able to demonstrate good initiative
  • Excellent communication skills
  • Well presented
  • An excellent attendance record
  • A good team player
  • Outgoing individual
  • Good standard of English and Mathematics (GCSE C or Above)

Perks:

We will provide additional training through a variety of methods online, on the job or classroom based where appropriate, over and above the externally provided training as part of the apprenticeship scheme – providing you with experience in a busy office environment and a wide range of skills.
Beyond training, as an apprentice of Guildford College, you will be entitled to apply for a NUS card and have access to all their facilities including a library and gym membership.
All our employees are also provided with ‘Perk Box’, which includes lots of discounts and benefits.

GC A Logo

Keen on career progression? Future prospects:

As we are a small company, we are looking for someone to become an important member of the team. Our most recent apprentice has finished her course and is now on a full time salary and in charge of all the company’s marketing.

Working week: Monday-Thursday: 9:00am – 5:30pm. Friday: 9:00am – 5:00pm.

Contact: info@guildford.ac.uk or support@callmastermobile.co.uk for more information on how to apply for this opportunity.

Exclusive Offer on VoIP and Fixed Line

Exclusive Offer on VoIP and Fixed Line – Limited Time Only

Take advantage of 1p Local/National Calls and 3p UK Mobile Calls when you sign up to our VoIP or Fixed Line service before the end of November.

VoIP Standard Package

VoIP 2

Fixed Line Standard 

Fixed Line 2

Offering savings of 0.2p/min on Local & National Calls and 2.5p/min on UK Mobile Calls – plus 30 day contract terms for complete flexibility.

Call us now on: 01252 854352

Getting started with EE WiFi Calling

Getting started with EE WiFi Calling

Unlike O2, EE’s WiFi Calling service works without downloading an application, and allows you to text and call without a mobile signal, simply by connecting to WiFi and using your phone as normal.

Is my tariff compatible?

EE WiFi Calling is available to…

  • New and existing customers on EE pay monthly plans and existing small business customers,
  • Corporate customers on a 4GEE plan (with a compatible device).

EE WiFi Calling is not available to…

  • Pay as you go customers,
  • Users of Voice VPN, Freedom or Mobile Voice Recording,
  • Those on T-Mobile plans.

However, Corporate 3G users can easily upgrade to a 4G plan and thus gain access to WiFi Calling.

Is my phone compatible?

EE WiFi calling is compatible with the following devices:

  • Apple iPhone 5S, 5C, 6, 6 Plus, 6S and 6S Plus
  • Samsung Galaxy S6, S6 Edge and S5
  • Microsoft Lumia 640
  • Microsoft Lumia 640 XL (Corporate customers only)
  • HTC One M9
  • Sony Z5 and Z5 Compact

*However, WiFi Calling is only supported by the EE version of Android and Windows devices – that have been bought directly from an EE store, online at EE.co.uk, or through the EE telesales team. Any Android or Windows devices bought from other retailers will unfortunately not be able to support WiFi Calling.

Will it cost me?

Any calls or texts made over WiFi will come out of your monthly allowance, as usual. If you happen to go over your allowance, you’ll be charged at standard rates.

You can follow EE’s instructions to set up your device with WiFi Calling here:

How to get O2 WiFi Calling

How to get O2 WiFi Calling

O2 WiFi works with ‘TU GO’, an application that allows you to text, call and check your voicemail over WiFi, irrelevant of whether or not you have a mobile signal. Not only can you stay connected without reception but you’ll also be able to connect to WiFi when you’re abroad, and call and text at UK rates.

TU GO is currently available for Pay Monthly and Business customers and is compatible with:

  • The Apple iPhone, iPad and iPod Touch running iOS 5.0 or higher,
  • Android phones and tablets with Android 2.3 and later,
  • Windows Phone with Windows 8.0 or above,
  • PCs with Windows 7, 8 and 8.1,
  • and Desktop web browsers using the latest versions of Chrome and Firefox.

Better yet, you can download the app and log in on up to 10 devices at any time, allowing you to get your calls or texts on your tablet or laptop when your phone is out of battery.

Will TU GO cost me?

Any calls or texts made through the TU GO application will come out of your monthly allowance, at the same cost they would if you were using a mobile signal. The app will however use a small amount of data to sync your timeline and voicemail, to avoid any extra charges, simply ensure you’re connected via WiFi so you’re not using your mobile data allowance. Alternatively, you can choose to use your mobile data if you would like to not only make calls and texts through WiFi but also over your 3G/4G connection, this can be configured in the TU GO settings.

How do I download TU GO?

  1. Firstly check you have a compatible device and tariff.
  2. Download the application, you can do so by clicking the link below.
  3. Tap ‘Register’ to start creating your TU GO account. To complete the sign up, you will receive a text message so ensure you have reception when getting setting up.

TU GO can be downloaded via the Apple App Store, Google Play, Windows Phone Store, Download TU GO PC Version for Windows 7, 8 and 8.1, and Desktop Web Browsers using the latest versions of Chrome, Firefox and Opera.

Download TU Go now 

Once signed up, O2 will ensure voicemail is switched on for your phone number (you can switch this off again from the app). Also please bear in mind that all call forwarding or diverts you had will be turned off while your TU GO account is active.

Apple iPhone 6S and 6S Plus – What’s new?

Apple iPhone 6S and 6S Plus – What’s new?

Apple released it’s latest handsets, the iPhone 6S and 6S plus last month, and here’s what’s new…

3D Touch

The new iPhone’s can sense how much pressure you apply to the display, offering you an entirely new way to interact with your iPhone. In addition to familiar multi-touch gestures like Tap, Swipe and Pinch, the new 3D touch feature introduces ‘Peek and Pop‘.  Peek and Pop allows you to preview your content without having to act on it, for example you can ‘Peek‘ at your emails with a light press, or ‘Pop‘ open your emails with a deeper press.

12MP pictures. 4K videos

The Apple iSight camera is now 12-megapixels, compared to 8-megapixels in previous generations, and features improved local tone mapping and improved noise reduction. Not only have Apple upped the specs, but they’ve also added a state-of-the-art sensor, a new image signal processor and advanced pixel technology, for even better quality snaps. Better yet, Apple has introduced 4K video recording, offering a resolution 4x higher than HD video.

iPhone 6S 4K Video

A9 Chip

The A9 Chip is Apple’s third generation chip with 64-bit architecture, and offers a faster, more efficient performance.

Improving CPU performance by up to 70% compared to the previous generation, and boosting graphic performance by up to a staggering 90% compared to the previous generation

– in fact the A9 Chip is capable of game console-class graphics performance for a richer gaming and app experience. Integrated directly into the chip is the M9 motion coprocessor, offering you greater performance and battery life. Connected to the accelerometer, compass, gyroscope and barometer, with the iPhone 6S, you can now measure your running or walking pace in addition to your steps, distance and elevation changes.

Updated Design

The new models feature 7000 series aluminium, the same grade used in the aerospace industry and the strongest alloy Apple has used yet. While the Retina HD display is made from the strongest cover glass used in any smartphone in the world. More durable than ever before, the new iPhone’s are available in gold, silver, space grey and rose gold.

Apple iPhone 6S and 6S Plus

Faster 4G LTE & Faster WiFi

With the iPhone 6S, you’ll be able to browse safari, download apps and games, and stay connected twice as fast with 4G LTE Advanced. More impressively, the iPhone 6S supports up to 23 LTE bands – the most in any smartphone – for better roaming worldwide.

iOS 9

iOS 9 is Apple’s most advanced operating system yet, with new built-in apps, advanced features in Siri and enhancements throughout the system offering more intelligence and security than ever before. For our full post on what’s new in iOS 9, please click here.

Other posts you may like:

Sony Xperia Z5 Premium review

Sony Xperia Z5 Premium review: The World’s first 4K Smartphone

Sony, one of the World’s top producers of Ultra HD TV’s, has incorporated it’s technology into their new handset – the Sony Xperia Z5 Premium, to offer you the World’s first 4K Smartphone.  Allowing you to view your photos and recorded 4K videos on the Xperia’s super vivid 5.5″ screen, in four times the resolution of Full HD.

Sony Xperia Z5 Premium Review

Not only does the Xperia Z5 Premium offer an unrivalled viewing experience, it also packs a 23MP camera with a 0.03s autofocus, guaranteeing a decent shot. Better yet, you can even capture stills from your video footage at an ultra-sharp 8 mega-pixel.

While the 4K display may be a cause for concern when it comes to battery life, Sony has it all covered. The Xperia Z5 Premium offers up to two days of power, including up to 10 hours of HD video viewing and up to 160 hours of music.  But what’s most impressive? This flagship device is quick-charge enabled, meaning you’ll get up to 5.5 hours of power in just 10 minutes, or a full day’s usage from 45 minutes of charging with Sony’s Quick Charger UCH10.

up to 5.5 hours of power in just 10 minutes, or a full day’s usage from 45 minutes.

A final key feature is the Xperia Z5 premium power button, placed on the side of the phone, which has a new, integrated fingerprint sensor, for secure unlocking in a single movement.

Key features overview:

  • World’s first 4K Smartphone
  • 23MP camera
  • Up to two days of battery life
  • Hours of power in 10 minutes of charging
  • Fingerprint sensor for secure and fast unlocking

Specs:

  • 154.4mm (H) x 76.0 mm (W)
  • 181 grams in weight
  • 5.5″ 4K 3840 x 2160 display
  • 5MP front camera
  • 23MP rear camera
  • Google Android 5.1 Lollipop
  • Qualcomm Snapdragon 810
  • 64-bit Octa Core processor
  • Waterproof and dust tight (IP65 and IP68)

Sony Xperia Z5 Premium ReviewThe Sony Xperia Z5 Premium can be purchased in chrome, black or gold and is finished with a mirror effect on the back. Please contact your account manager for SIM free prices and information on pay monthly plans available: sales@callmastermobile.co.uk or phone 01252 854352.