Monthly Archives: September 2015

Vodafone WiFi Calling for iPhone 6S and iPhone 6S Plus

Introducing Vodafone WiFi Calling:

Vodafone has introduced WiFi Calling, compatible with the new Apple iPhone 6S and 6S Plus and available to those on Pay monthly Red or Red Value Bundle, Red+ or Business Premier pay plans.

With Vodafone WiFi Calling you’ll be able to make and receive calls, even with little or no mobile reception, as long as you have a good WiFi connection. Better yet, there is no additional charge for using the WiFi calling service. Any calls you make will come out of your existing monthly minute’s allowance – as normal calls would via a mobile signal.

All in all, the new feature means you can stay connected in even more areas than before, including the London Underground – just connect to the WiFi service available in over 150 stations – at no extra cost.

Ready to get started?

1) Firstly ensure your iPhone’s software is up to date. You can do so by heading to Settings > General > Software Update.

2) Connect to a WiFi Signal.

3) Switch on WiFi Calling in your iPhone’s settings by heading to Settings > Phone > Wi-Fi Calling.

Your iPhone 6S or 6S Plus will now automatically connect to a WiFi network if it cannot find a mobile signal.

How to download iOS 9

How to download iOS 9

1) Firstly, back up your device via iTunes or iCloud. Below are the instructions for each:

Back up via iTunes:

  1. Make sure your computer has the latest version of iTunes.
  2. Connect your iOS device to your computer.
  3. Choose File > Devices > Back up.
    If you’re using iTunes 10.7 or earlier, right-click the device and choose Backup Now.

Back up via iCloud:

  1. Tap Settings > iCloud > Backup. If you’re using iOS 7 or earlier, tap Settings > iCloud > Storage & Backup.
    iOS 8 FAQ iCloud Back up
  2. Make sure iCloud Backup is on.
  3. Tap Back Up Now.

2) The easiest way to update your device is to do so wirelessly, or ‘over air’. Plug your device into a power source or ensure you have over 50% battery and tap Settings > General > Software Update.

3) Tap “Download and Install” to download the update.

4) Tap Install when the download completes if you want to complete it now. Tap Later to install the update later. If your device is passcode enabled, it will ask you to enter the passcode before installing the update.

If you can’t update wirelessly, you can update via iTunes.

  1. Install the latest version of iTunes on your computer.
  2. Plug in your device to your computer.
  3. In iTunes, select your device.
  4. In the Summary pane, click “Check for Update.”
  5. Click “Download and Update.”

Tips:

  • Make sure your device has enough space for the new operating system, you can check this by  going to Settings > General > Usage to see how much space your content uses. If you’re running low on room, you can use iTunes to create space or remove content from your device.

Which Apple devices are compatible with iOS 9?

iPhone: iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus.

iPad: iPad 2, iPad 3, iPad 4, iPad Air, iPad Air 2, iPad Pro, iPad Mini, iPad Mini 2, iPad Mini 3, iPad Mini 4.

iPod: iPod Touch 5G, iPod Touch 6th Gen.

Use Apple’s Health app to set up an emergency Medical ID

Use Apple’s Health app to set up an emergency Medical ID

We highly recommend the “Medical ID” feature of the Apple Health app for anyone with medical issues or interested in setting up a contact for emergencies.

To access the feature:

1. Launch the Health app from your home screen

Create Emergency Medical ID on iPhone Health App

2. Tap the Medical ID Menu in the bottom right

Create Emergency Medical ID on iPhone Health App

3. Choose “Create Medical ID”

Create Emergency Medical ID on iPhone Health App

From here you can add a custom picture and name, date of birth, list of medical conditions, notes, allergies, reactions, medications, blood type, height and weight, and whether or not you are an organ donor (dependent on how much information you would like to, or feel is necessary, to include). You can also create an emergency contact with name, telephone number and relationship. Once created, you can make changes at any time by going back into the Health app.

If you have locked your iPhone with a passcode, we recommend you consider enabling the “Show When Locked” function, to provide first responders with access to your Medical ID. Enabling this feature allows your Medical ID to be viewed by swiping the lock screen, tapping “Emergency” and then viewing the information.

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5 common iPhone issues & how to fix them

5 Common iPhone issues & how to fix them

1) iPhone battery won’t charge

If your battery is completely dead, you may see a black screen for a while, even after you plug it in. We recommend you wait at least 10 minutes to see if it will charge.  If it fails to do so, unplug your iPhone and check the connector port, ensuring it is free from any debris. Ensure your USB power adapter is plugged in all the way and your power outlet is working. If this still fails, try a different USB cable, USB power adapter or USB port. If everything seems to be working, plug in your iPhone again – this time waiting 30 minutes. Finally, if this still fails, restart your device while it is connected to the power source.
If you receive one of these alerts “This cable or accessory is not certified and may not work reliably with this iPhone” or “This accessory is not supported by this device”, we recommend you double check that you are using an Apple-certified accessory.

2) No service

Firstly, ensure your mobile data is switched on. You can do so by heading to Settings > Mobile. Also make sure your iPhone’s Carrier Settings are up to date by going to Settings > General > About. If there’s one available, you will prompted to update at this point. If you are still unable to get service, we recommend you re-start your iPhone and remove your SIM card to check for any physical damage. If there’s nothing wrong with it, reinsert it and boot your phone up again to see if it works.

3) Crashing applications

For crashing applications, try re-setting your iPhone.  To do so hold your home button (the circular button in the bottom centre of your iPhone, below your screen) and the sleep/wake button (on the top edge of your iPhone, on the right-hand side) simultaneously. Continue holding both buttons until your iPhone shuts down and begins to restart – this can take anywhere between 10-20 seconds. Let go of both buttons when you see a silver Apple logo on your screen – this means your iPhone is re-booting, and the reset has completed successfully. If this fails, we recommend you tap and hold the offending app until it goes ‘wobbly’, hit X and delete the app, then head over to the app store and re-install the application. You can also conduct another reset after this step. Then, try your app!

4) Low story capacity

If you’ve gone to take a photo or download a song on your iPhone and received a ‘Not enough storage available‘ message, we recommend checking out your iCloud storage before deleting any data (iCloud is an online storage programme available to all Apple users). For iOS 8, head to Settings > iCloud > Storage > Manage Storage, and for earlier versions of iOS, head to Settings > iCloud > Storage & Backup.  You have an initial 5GB free, and once that’s used, you can purchase more space for the following amounts:

50 GB: £0.79
200 GB: £2.49
1 TB: £6.99

This space can be used to back up your photos, calendar events, documents, notes and more without having to delete anything from your iPhone. To add more space to your plan, go to Settings > iCloud > Storage > Change Storage Plan, and select your desired amount – this will be automatically deducted from the card listed on your iTunes account.

5) Unresponsive or ‘frozen’ screen

Firstly, we recommend switching your iPhone on and off. If this fails a reset may be necessary. To do so hold your home button (the circular button in the bottom centre of your iPhone, below your screen) and the sleep/wake button (on the top edge of your iPhone, on the right-hand side) simultaneously. Continue holding both buttons until your iPhone shuts down and begins to restart – this can take anywhere between 10-20 seconds. Let go of both buttons when you see a silver Apple logo on your screen – this means your iPhone is re-booting, and the reset has completed successfully.

If you are a Callmaster Mobile customer struggling with any mobile issues, we are always more than happy to help. You can email our support team – support@callmastermobile.co.uk or give us a call on 01252 854352.

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WiFi Troubleshooting iPhone

WiFi Troubleshooting iPhone

  • Firstly, ensure the issue is not with the WiFi itself by checking your router is on, connected to the modem and within range of your device.
  • Secondly, ensure the WiFi on your device is turned on. You can do so by heading to Settings > WiFi. Tap the network you would like to use, and if prompted, re-enter your WiFi password, a blue check mark besides a network means you’re connected.
  • If the problem still persists you can try restarting your iPhone, router and cable or DSL modem.
    – To restart your iPhone, hold your home button (the circular button in the bottom centre of your iPhone, below your screen) and the sleep/wake button (on the top of edge of your iPhone, on the right-hand side) simultaneously. Continue holding both buttons until your iPhone shuts down and begins to restart – this can take anywhere between 10-20 seconds. Let go of both buttons when you see a silver Apple logo on your screen – this means your iPhone is re-booting, and the reset has completed successfully.
    – For your router, cable or DSL modem, simply unplug and re-plug.
  • If you’re still having problems, reset your network settings. You can do so by tapping Settings > General > Reset > Reset Network Settings (Please be aware this also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.)

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